2022 NEW FLYER XCELSIOR — Problems, Recalls & Safety Data
N/A
Safety Rating
1
Owner Complaint
1
Recall
0
Service Bulletins
0
Investigations
Overview of the 2022 NEW FLYER XCELSIOR
The 2022 NEW FLYER XCELSIOR has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT. The most commonly reported problem area is the Firerelated (1 complaint).
Recalls for the 2022 NEW FLYER XCELSIOR
NHTSA has recorded 1 recall for the 2022 NEW FLYER XCELSIOR, potentially affecting up to 2,354 vehicles.
Recall 25V542000 — STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
| 2,354 vehicles affected
Defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
View full details →Owner Complaints for the 2022 NEW FLYER XCELSIOR
1 complaint has been filed with NHTSA for the 2022 NEW FLYER XCELSIOR. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Firerelated | 1 | 0 | 1 | 0 | 0 |
Most Recent Complaints
The contact is a fleet manager for a transit company that owned a 2022 New Flyer Xcelsior. The contact stated that after the electric bus was done refueling at their private fueling station, the bus caught fire while parked and was shut off. There was smoke coming from the rear of the bus when an unknown object dropped to the ground, and then flames came from the rear battery compartment and rear of the bus. The bus was engulfed in flames and burned to the ground. The fire department arrived on the scene to extinguish the fire. A fire department report was filed. There were no injuries sustained, and no medical attention was received. The bus remained at the scene of the fire. The manufacturer was made aware of the failure. The failure mileage was 9,682.
Safety Rating for the 2022 NEW FLYER XCELSIOR
NHTSA has not yet tested the 2022 NEW FLYER XCELSIOR in its New Car Assessment Program.
Technical Service Bulletins for the 2022 NEW FLYER XCELSIOR
No technical service bulletins have been reported for this vehicle.
NHTSA Investigations for the 2022 NEW FLYER XCELSIOR
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the NEW FLYER XCELSIOR
- 2017 NEW FLYER XCELSIOR — 0 complaints
- 2018 NEW FLYER XCELSIOR — 0 complaints
- 2019 NEW FLYER XCELSIOR — 0 complaints
- 2020 NEW FLYER XCELSIOR — 0 complaints
- 2021 NEW FLYER XCELSIOR — 0 complaints
- 2022 NEW FLYER XCELSIOR (current)
- 2023 NEW FLYER XCELSIOR — 0 complaints
- 2024 NEW FLYER XCELSIOR — 0 complaints
- 2025 NEW FLYER XCELSIOR — 0 complaints
Other NEW FLYER Models
- NEW FLYER XD60 — 5 total complaints
- NEW FLYER D40LF — 4 total complaints
- NEW FLYER XT40 — 3 total complaints
- NEW FLYER D60LFR — 2 total complaints
- NEW FLYER GE40LF — 2 total complaints
- NEW FLYER C40FLR — 1 total complaint
- NEW FLYER C40LF — 1 total complaint
- NEW FLYER 40BRT — 0 total complaints