2010 MERCURY MOUNTAINEER — Problems, Recalls & Safety Data
N/A
Safety Rating
24
Owner Complaints
1
Recall
3
Service Bulletins
0
Investigations
Overview of the 2010 MERCURY MOUNTAINEER
The 2010 MERCURY MOUNTAINEER has received a total of 24 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with SEATS:FRONT ASSEMBLY:RECLINER. 3 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problems involve the Service Brakes (5 complaints), Vehicle Speed Control (4 complaints), and Engine (3 complaints).
Recalls for the 2010 MERCURY MOUNTAINEER
NHTSA has recorded 1 recall for the 2010 MERCURY MOUNTAINEER, potentially affecting up to 33,256 vehicles.
Recall 10V161000 — SEATS:FRONT ASSEMBLY:RECLINER
| 33,256 vehicles affected
Defect: FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF...
Consequence: IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
Remedy: DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
View full details →Owner Complaints for the 2010 MERCURY MOUNTAINEER
24 complaints have been filed with NHTSA for the 2010 MERCURY MOUNTAINEER. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Service Brakes | 5 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 4 | 0 | 0 | 0 | 0 |
| Engine | 3 | 0 | 0 | 0 | 0 |
| Power Train | 2 | 0 | 0 | 0 | 0 |
| Steering | 2 | 0 | 0 | 0 | 0 |
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Fuel System Gasoline | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Interior Lighting | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Structure | 1 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2010 Mercury Mountaineer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the computer had provided an incorrect error code. The vehicle was also diagnosed by an authorized Ford tech who confirmed the failure with the computer. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA to file a complaint. The vehicle was not repaired. The approximate failure mileage was 109,000.
TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, SHE DEPRESSED THE BRAKE PEDAL AND THE FRONT DRIVER'S SEAT STARTED TO SLIDE BACKWARDS AND THE INTERIOR LIGHTING ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER LOST CONTROL OF THE VEHICLE AS IT MADE A 360 DEGREE SPIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, SHE DEPRESSED THE BRAKE PEDAL AND THE FRONT DRIVER'S SEAT STARTED TO SLIDE BACKWARDS AND THE INTERIOR LIGHTING ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER LOST CONTROL OF THE VEHICLE AS IT MADE A 360 DEGREE SPIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, SHE DEPRESSED THE BRAKE PEDAL AND THE FRONT DRIVER'S SEAT STARTED TO SLIDE BACKWARDS AND THE INTERIOR LIGHTING ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER LOST CONTROL OF THE VEHICLE AS IT MADE A 360 DEGREE SPIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
DOORS LOCKING MECHANISM MALFUNCTIONING AND CODING NUMBERS NOT FUNCTIONING. BEING LOCKED OUT WHEN USING CODE #S. CHAIN CRANKIN HARSHLY BUT NOT UNLOCKING DOORS. WHEN USING KEY INSTEAD OF CODE KEY DOES NOT UNLOCK NOR LOCK ANY DOORS EXCEPT DRIVERS DOOR LOCK.
Safety Rating for the 2010 MERCURY MOUNTAINEER
NHTSA has not yet tested the 2010 MERCURY MOUNTAINEER in its New Car Assessment Program.
Technical Service Bulletins for the 2010 MERCURY MOUNTAINEER
Ford Motor Company has issued 3 technical service bulletins (TSBs) for the 2010 MERCURY MOUNTAINEER. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
DOR-S3J9G-11 — STEERING
This SKU is a front upper ball joint. The Customer communication requested return of unsold inventory to inspect for ball studs with excessive rotational friction in the ball joint assembly. Excessive friction in the ball joint assembly may cause a perceptible increase in steering effort.
ASI-44429 — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
FORD/MERCURY: TO PREVENT HARNESS DAMAGE, ON SOME VEHICLES, RESULTING IN CONTACT WITH TIRE OR SUSPENSION COMPONENTS, PROPER ROUTING OF WIRING HARNESS FOR WHEEL SPEED SENSOR IS KEY. 2006-2010 EXPLORER, MOUNTAINEER, EXPLORER SPORT TRAC. *PE
CSP-13N01 — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
FORD: SEE SEARCH BUTTON FOR OWNER LETTER. ON SOME VEHICLES, THE INSTRUMENT CLUSTER INDICATOR LIGHT ILLUMINATES SERVICE ENGINE SOON DUE TO LEAKAGE IN EVAPORATIVE EMISSIONS (EVAP) SYSTEM, IF EASY FUEL CAPLESS FUEL FILL PIPE FLAP IS BENT ON PIVOTING AXIS. MODELS 2008-2010 EXPLORER, MOUNTAINEER. *PE
NHTSA Investigations for the 2010 MERCURY MOUNTAINEER
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MERCURY MOUNTAINEER
- 2005 MERCURY MOUNTAINEER — 113 complaints
- 2006 MERCURY MOUNTAINEER — 153 complaints
- 2007 MERCURY MOUNTAINEER — 119 complaints
- 2008 MERCURY MOUNTAINEER — 156 complaints
- 2009 MERCURY MOUNTAINEER — 8 complaints
- 2010 MERCURY MOUNTAINEER (current)
Other MERCURY Models
- MERCURY SABLE — 7,190 total complaints
- MERCURY GRAND MARQUIS — 4,949 total complaints
- MERCURY MILAN — 3,211 total complaints
- MERCURY COUGAR — 2,646 total complaints
- MERCURY VILLAGER — 2,205 total complaints
- MERCURY MARINER — 1,716 total complaints
- MERCURY MYSTIQUE — 1,510 total complaints
- MERCURY TRACER — 754 total complaints