2017 MERCEDES-BENZ SPRINTER 2500 — Problems, Recalls & Safety Data
N/A
Safety Rating
15
Owner Complaints
7
Recalls
3
Service Bulletins
0
Investigations
Overview of the 2017 MERCEDES-BENZ SPRINTER 2500
The 2017 MERCEDES-BENZ SPRINTER 2500 has received a total of 15 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 8 recall campaigns affecting this vehicle, covering issues with STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE. 3 technical service bulletins have been issued by Daimler Vans USA, LLC for this model year. The most commonly reported problems involve the Steering (4 complaints), Electrical System (2 complaints), and Electrical Systeminstrument Panelspeedometerodometer (1 complaint).
Recalls for the 2017 MERCEDES-BENZ SPRINTER 2500
NHTSA has recorded 8 recalls for the 2017 MERCEDES-BENZ SPRINTER 2500, potentially affecting up to 256,516 vehicles.
Recall 20V663000 — STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
| 47,667 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Consequence: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number...
View full details →Recall 20V663000 — STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
| 47,667 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Consequence: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number...
View full details →Recall 19V003000 — AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
| 71,301 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air...
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
View full details →Recall 19V004000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 88,388 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air...
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
View full details →Recall 18V288000 — STRUCTURE:BODY
| 153 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength in a crash.
Consequence: If the missing welds affect body strength, there may be an increased risk of injury in the event of a crash.
Remedy: DVUSA will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on July 2, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
View full details →Recall 18V113000 — EQUIPMENT:OTHER:LABELS
| 17 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.
Consequence: The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at...
View full details →Recall 17V742000 — TIRES:TEMPORARY/EMERGENCY SPARE TIRE
| 773 vehicles affected
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.
Consequence: If the spare tire holder is not properly secured, the spare tire may separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy: DVUSA will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA custom service at 1-854-888-3214.
View full details →Recall 17V786000 — EQUIPMENT
| 550 vehicles affected
Defect: Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the...
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at...
View full details →Owner Complaints for the 2017 MERCEDES-BENZ SPRINTER 2500
15 complaints have been filed with NHTSA for the 2017 MERCEDES-BENZ SPRINTER 2500. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Steering | 4 | 0 | 0 | 0 | 0 |
| Electrical System | 2 | 0 | 0 | 0 | 0 |
| Electrical Systeminstrument Panelspeedometerodometer | 1 | 0 | 0 | 0 | 0 |
| Engine | 1 | 0 | 0 | 0 | 0 |
| Engine And Engine Coolingexhaust Systememission Controlcatalytic Convertor | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Latcheslockslinkagesdoorslock | 1 | 0 | 0 | 0 | 0 |
| Power Train | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Tires | 1 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Odometer Fraud. The contact purchased a 2017 Mercedes-Benz Sprinter 2500. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 41,000. It was later discovered upon diagnosis that the mileage was 95,000.
The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in the EGR valve, insufficient Selective Catalytic Reduction(SCR), and low DEF. The contact was informed that the knock sensor and the SCR converter needed to be replaced, and the EGR valve needed to be cleaned. The vehicle ws not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.
The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in the EGR valve, insufficient Selective Catalytic Reduction(SCR), and low DEF. The contact was informed that the knock sensor and the SCR converter needed to be replaced, and the EGR valve needed to be cleaned. The vehicle ws not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.
Check engine light Nox sensor failure message
The contact owns a 2017 Mercedes-Benz Sprinter 2500 equipped with Kumho Tires, Tire Line: Road Venture TR, Tire Size: LT245/75/R16, DOT Number: H211YD5F1717. The contact stated that while he was cleaning the vehicle, he noticed that the front tires had pieces of tire rubber around the tire and that the tread was delaminating. The contact inspected the rear tires and noticed that there was premature tire wear on the tread of both tires. The contact called the tire manufacturer who directed him to take the vehicle to an independent tire dealer for diagnostic testing where it was confirmed that the tires were undergoing premature wear. The manufacturer was notified of the failure. The approximate vehicle failure mileage was 18,000 and the tire failure mileage was 18,000.
Safety Rating for the 2017 MERCEDES-BENZ SPRINTER 2500
NHTSA has not yet tested the 2017 MERCEDES-BENZ SPRINTER 2500 in its New Car Assessment Program.
Technical Service Bulletins for the 2017 MERCEDES-BENZ SPRINTER 2500
Daimler Vans USA, LLC has issued 3 technical service bulletins (TSBs) for the 2017 MERCEDES-BENZ SPRINTER 2500. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
V-RC-2020120007 — STEERING
Inspect Power Steering Hose Clamps
LI82.85-N-069563 — EQUIPMENT
MBUX multimedia system: Central display goes dark temporarily (Connect5)
LI07 04-N-067256 — ELECTRICAL SYSTEM
Engine Diagnosis Indicator Lamp Illuminated and P170400 Fault Code Current and/or Stored in CDI Control Unit
NHTSA Investigations for the 2017 MERCEDES-BENZ SPRINTER 2500
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MERCEDES-BENZ SPRINTER 2500
- 2012 MERCEDES-BENZ SPRINTER 2500 — 11 complaints
- 2013 MERCEDES-BENZ SPRINTER 2500 — 34 complaints
- 2014 MERCEDES-BENZ SPRINTER 2500 — 43 complaints
- 2015 MERCEDES-BENZ SPRINTER 2500 — 29 complaints
- 2016 MERCEDES-BENZ SPRINTER 2500 — 41 complaints
- 2017 MERCEDES-BENZ SPRINTER 2500 (current)
- 2018 MERCEDES-BENZ SPRINTER 2500 — 20 complaints
- 2019 MERCEDES-BENZ SPRINTER 2500 — 93 complaints
- 2020 MERCEDES-BENZ SPRINTER 2500 — 131 complaints
- 2021 MERCEDES-BENZ SPRINTER 2500 — 73 complaints
- 2022 MERCEDES-BENZ SPRINTER 2500 — 56 complaints
Other MERCEDES-BENZ Models
- MERCEDES-BENZ C300 — 4,886 total complaints
- MERCEDES-BENZ E350 — 2,649 total complaints
- MERCEDES-BENZ E320 — 1,515 total complaints
- MERCEDES-BENZ ML350 — 1,236 total complaints
- MERCEDES-BENZ ML320 — 1,087 total complaints
- MERCEDES-BENZ GLK350 — 1,031 total complaints
- MERCEDES-BENZ C250 — 898 total complaints
- MERCEDES-BENZ C230 — 879 total complaints