2016 MERCEDES-BENZ C300 Structure Problems

The contact owns a 2016 Mercedes-Benz C300. The contact stated that while driving approximately 20 MPH and turning the steering wheel to the right or the left, there was an abnormal clicking sound coming from the rear of the vehicle. There was no warning light illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the rear sub frame of the vehicle had severe corrosion and needed to be replaced. The contact was advised by a service technician that there had been a recall for corrosion failures, but the year and the model were not included. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

The contact owns a 2016 Mercedes-Benz C300. The contact stated while driving approximately 50 mph, an abnormal sound was heard as a section of the glass roof panel detached from the roof of the vehicle. The vehicle was taken to an independent mechanic who replaced the missing panel. The cause of the failure was not determined. The contact later received notification of NHTSA campaign number 21V197000 (Structure) however, the part to do the recall repair was not available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 31,000. Vin tool confirms parts not available.