2004 LEXUS ES 330 Structure Problems

WHILE THE CAR WAS GARAGED OVERNIGHT, THE PASSENGER SIDE AIRBAG IN THE DASHBOARD CRACKED AND IS NOW PARTIALLY EXPOSED. I CALLED LEXUS AND THEY ASKED ME TO TAKE THE CAR IN TO MY LOCAL LEXUS DEALERSHIP. I DID. WHILE THEY REVIEWED THE ISSUE, THEY ALSO COMPLETED SERVICE ON A RECALL OF THE PASSENGER SIDE SEAT BELT. I WAS THEN TOLD THAT THE AIRBAG WAS NOT COVERED UNDER WARRANTY, BUT THEY WOULD SUBMIT A CLAIM TO LEXUS. THE CLAIM WAS DENIED. THEY SAID, THE WARRANTY IS SIX YEARS/70,000 MILES. WHILE THE CAR IS UNDER 70,000 MILES THE CAR IS TEN YEARS OLD. THE CHARGE TO FIX THE CRACKED AIRBAG IS $3500.00 MY ARGUMENT TO THEM WAS: 1. THE AIRBAG IS NOT A "WEAR AND TEAR" ITEM. THE AIRBAG IS A SAFETY ITEM THAT SHOULD LAST THE LIFETIME OF THE CAR. 2. LEXUS FIXED THE OTHER SAFETY ITEM A SEAT BELT, SO...

TL*THE CONTACT OWNS 2004 LEXUS ES330. WHEN THE CONTACT WAS INSPECTING THE VEHICLE UNDER THE HOOD, HE NOTICED THE DASHBOARD WAS CRACKED ON PASSENGER SIDE WHICH DISPLAYED THE AIR BAG FOAM. THE CONTACT STATED THAT THE VEHICLE HAS BEEN IN THE GARAGE FOR YEARS AND HE ALSO HAD A SHADE IN THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR DIAGNOSTIC TESTING. THE DEALER ALSO STATED THERE WAS NOTHING COULD BE DONE REGARDING THE DASHBOARD. THE MANAGER AT THE LEXUS DEALERSHIP STATED THAT THEY WOULD PROVIDE REIMBURSEMENT FOR HALF OF THE REPAIR COST. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. THE CURRENT MILEAGE WAS APPROXIMATELY 100,095.

DISCONNECTED AC DRAIN HOSE CAUSED LEAK UNDER PASSENGER-SIDE CARPETS. HUMIDITY ISSUES/DANGEROUS DRIVING CONDITIONS. CAUSED SERIOUS FOGGING ON WINDOWS REPEATEDLY OVER 4 YEARS. COULD NOT FIND SOURCE OF PROBLEM UNTIL WE TOOK APART CAR AND LIFTED CARPET. COULD BECOME A SERIOUS MOLD ISSUE. ODD SMELL IN VENTILATION SYSTEM. WE BELIEVE IT CAME THIS WAY FROM THE FACTORY AND WAS POSSIBLY KNOCKED LOOSE WHEN THE CARPETING WAS INSTALLED. IT WAS AN ON GOING PROBLEM. WE STERILIZED IT AND AIRED IT OUT FOR A FEW DAYS WITH A HIGH POWERED FAN. HAD TO REMOVE THE SEAT TO GET TO IT AND GLOVE BOX. NOT EASY. PROBLEM RECTIFIED NOW. NO HUMIDITY ISSUES. CHANGED CABIN FILTER. NO MORE BAD ODORS WHEN USING THE DEFROSTER. DEALER WAS NOT HELPFUL.*TR