2023 KIA SORENTO Seats Problems

THIS IS THE SECOND REPORT I AM MAKING. As in my last report this involves the driver’s seat and changing profiles on the infotainment system. - The driver’s seat/profile will keep my settings for a few weeks or months and then it randomly forgets and resets to the factory settings. - On June 18, 2024 the infotainment profile was set for my husband. I switched to my profile and was backing out of my garage and the seat switched to factory settings while the car was actively in reverse. I am short and could not reach the break or gas pedal! - The dealer has not had any other complaints like this.

There are two user profiles on the main infotainment system for this vehicle and there are two seat position memory buttons on the door. I am the main driver of the vehicle and have input my seat position into seat memory button #1 on my door making sure my profile on the infotainment is up and the position is confirmed. The system will randomly delete my position and the seat will move to what appears to be the factory setting. I am 5’ 2” so the seat moves lower and so far back I cannot reach the gas nor break pedals. As this has happened what seems like at least 100 times, I mention the problem to the dealer in early August 2023, they had not heard of a similar problem and they ran a diagnostic and all was fine. On Saturday, Sept 9, 2023, I was in the driver...