NHTSA Complaint #11544710 — 2023 KIA SORENTO

There are two user profiles on the main infotainment system for this vehicle and there are two seat position memory buttons on the door. I am the main driver of the vehicle and have input my seat position into seat memory button #1 on my door making sure my profile on the infotainment is up and the position is confirmed. The system will randomly delete my position and the seat will move to what appears to be the factory setting. I am 5’ 2” so the seat moves lower and so far back I cannot reach the gas nor break pedals. As this has happened what seems like at least 100 times, I mention the problem to the dealer in early August 2023, they had not heard of a similar problem and they ran a diagnostic and all was fine. On Saturday, Sept 9, 2023, I was in the driver seat and put the vehicle into drive. A few seconds later my husband changed the infotainment system from his profile to my profile and the seat went to the factory setting while the vehicle was in drive and I could not reach the gas nor the break pedals. Luckily I had not pressed the gas yet and we were on a flat side street and the vehicle did not move but we were in a residential neighborhood. The second problem has happened around five times with the latest incident on Friday, September 8th. I was on the interstate traveling at 75 mph with light traffic I came up on a few vehicles and noticed the blindspot detectors on both sides of the vehicle did not work while passing the other vehicles. I have also had this happen in heavy traffic with speeds in the 30-50 mph range.