NHTSA Complaint #11597689 — 2023 KIA SORENTO SEATS

Complaint Details

ODI Number	11597689
Vehicle	2023 KIA SORENTO
Component	SEATS
Date of Incident	June 18, 2024
Date Filed	June 29, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

THIS IS THE SECOND REPORT I AM MAKING. As in my last report this involves the driver’s seat and changing profiles on the infotainment system. - The driver’s seat/profile will keep my settings for a few weeks or months and then it randomly forgets and resets to the factory settings. - On June 18, 2024 the infotainment profile was set for my husband. I switched to my profile and was backing out of my garage and the seat switched to factory settings while the car was actively in reverse. I am short and could not reach the break or gas pedal! - The dealer has not had any other complaints like this.

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