2025 KIA EV9 — Problems, Recalls & Safety Data

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5/5

★★★★★

Safety Rating

22

Owner Complaints

3

Recalls

ACTIVE RECALL

24

Service Bulletins

0

Investigations

Overview of the 2025 KIA EV9

The 2025 KIA EV9 has received a total of 22 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 5 recall campaigns affecting this vehicle, covering issues with POWER TRAIN:DRIVELINE:DRIVESHAFT, ELECTRICAL SYSTEM:PROPULSION SYSTEM, SEATS:CRITICAL FASTENERS. 24 technical service bulletins have been issued by Kia America, Inc. for this model year. The most commonly reported problems involve the Wheels (4 complaints), Steering (3 complaints), and Power Train (2 complaints).

Recalls for the 2025 KIA EV9

NHTSA has recorded 5 recalls for the 2025 KIA EV9, potentially affecting up to 51,893 vehicles.

Recall 25V115000 — POWER TRAIN:DRIVELINE:DRIVESHAFT

| 342 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2025 EV9 vehicles. The rear gear drive unit (GDU) motor shaft may have been improperly welded and become damaged, causing a loss of drive power.

Consequence: A loss of drive power increases the risk of a crash.

Remedy: Dealers will replace the rear GDU, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC337.

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Recall 25V115000 — ELECTRICAL SYSTEM:PROPULSION SYSTEM

| 342 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2025 EV9 vehicles. The rear gear drive unit (GDU) motor shaft may have been improperly welded and become damaged, causing a loss of drive power.

Consequence: A loss of drive power increases the risk of a crash.

Remedy: Dealers will replace the rear GDU, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC337.

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Recall 24V962000 — SEATS:CRITICAL FASTENERS

| 22,883 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.

Consequence: Seats without mounting bolts may not properly restrain an occupant, increasing the risk of injury.

Remedy: Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.

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Recall 24V757000 — ELECTRICAL SYSTEM:SOFTWARE

| 14,163 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."

Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.

Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall...

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Recall 24V757000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 14,163 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."

Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.

Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall...

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Owner Complaints for the 2025 KIA EV9

22 complaints have been filed with NHTSA for the 2025 KIA EV9. Below is a breakdown by vehicle component.

Most Recent Complaints

#11713139 | ELECTRICAL SYSTEM | | N/A miles
Component: Electrical System / Instrument Panel Speed at time of failure: [Insert typical speed, e.g., 65 mph] Description of Incident: My vehicle is suffering from an intermittent but total loss of the instrument cluster functionality while in motion. The display goes dark and is replaced by a "No Signal" message. This results in the immediate loss of all critical safety information, including speed, battery range, and warning telltales. This is a direct violation of FMVSS No. 101 (Controls and Displays). Specific Recalls/Campaigns Not Addressed: I brought my vehicle to Fiesta KIA (Dealer Code 53232) to address the following open safety campaigns which they failed to remediate: NHTSA Recall #24V-757 (KIA SC326): "Instrument Cluster Screen May Fail." This is exactly the failure I am experiencing. NHTSA Recall #24V-443 (KIA SC302): ICCU Software Logic failure, which poses an immediate risk of loss of motive power while driving. Service Action SA563: Specific logic improvement for HUD and Cluster stability. Dealer Conduct (Safety Related): Despite the vehicle presenting with a "No Signal" instrument panel—a catastrophic safety failure—the Service Manager (Anthony) refused to provide the previously promised loaner vehicle. He suggested that because the vehicle was not purchased at his specific dealership, his obligation to facilitate this critical safety repair was diminished. This resulted in the vehicle remaining on the road with unresolved, safety-critical defects.
#11713139 | UNKNOWN OR OTHER | | N/A miles
Component: Electrical System / Instrument Panel Speed at time of failure: [Insert typical speed, e.g., 65 mph] Description of Incident: My vehicle is suffering from an intermittent but total loss of the instrument cluster functionality while in motion. The display goes dark and is replaced by a "No Signal" message. This results in the immediate loss of all critical safety information, including speed, battery range, and warning telltales. This is a direct violation of FMVSS No. 101 (Controls and Displays). Specific Recalls/Campaigns Not Addressed: I brought my vehicle to Fiesta KIA (Dealer Code 53232) to address the following open safety campaigns which they failed to remediate: NHTSA Recall #24V-757 (KIA SC326): "Instrument Cluster Screen May Fail." This is exactly the failure I am experiencing. NHTSA Recall #24V-443 (KIA SC302): ICCU Software Logic failure, which poses an immediate risk of loss of motive power while driving. Service Action SA563: Specific logic improvement for HUD and Cluster stability. Dealer Conduct (Safety Related): Despite the vehicle presenting with a "No Signal" instrument panel—a catastrophic safety failure—the Service Manager (Anthony) refused to provide the previously promised loaner vehicle. He suggested that because the vehicle was not purchased at his specific dealership, his obligation to facilitate this critical safety repair was diminished. This resulted in the vehicle remaining on the road with unresolved, safety-critical defects.
#11711065 | FUEL/PROPULSION SYSTEM | | N/A miles
Vehicle consistently vibrates at highway speeds, feels like a driveline vibration, wheel, tire or suspension issue. Almost feels like a tire is wobbling.
#11711065 | STEERING | | N/A miles
Vehicle consistently vibrates at highway speeds, feels like a driveline vibration, wheel, tire or suspension issue. Almost feels like a tire is wobbling.
#11711065 | SUSPENSION | | N/A miles
Vehicle consistently vibrates at highway speeds, feels like a driveline vibration, wheel, tire or suspension issue. Almost feels like a tire is wobbling.

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Safety Rating for the 2025 KIA EV9

The 2025 KIA EV9 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★★ (5/5)
Frontal Crash ★★★★ (4/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2025 KIA EV9

Kia America, Inc. has issued 24 technical service bulletins (TSBs) for the 2025 KIA EV9. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

TSB_BOD348 — STRUCTURE:BODY

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT PASSENGER WALK-IN SEAT SWITCH INSPECTION, REPAIR & REPLACEMENT (SA636) - This bulletin provides information to inspect the front passenger walk-in seat switch on certain 2025–2026MY EV9 (MV1a) vehicles produced from May 16, 2024 through August 21, 2025. On some vehicles, the switch may not...

REMINDER_MVSNOW — VISIBILITY/WIPER

IMPORTANT REMINDER: REMOVAL OF SNOW/ICE BEFORE DRIVING YOUR EV9 IN WINTER CONDITIONS: OWNER NOTIFICATION (MVSNOW) - As part of Kia’s ongoing commitment to providing vehicle owners with a superior ownership experience, Kia would like to remind owners about the importance of proper SNOW/ICE REMOVAL BEFORE DRIVING, as well as the...

PI2502_TSB — VISIBILITY/WIPER

TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: WINDSHIELD WIPER LOGIC IMPROVEMENT (PI2502) - This bulletin provides information to install enhanced windshield wiper software that provides drivers with additional warnings related to the use of the windshield wipers during winter conditions on all 2024-2025 MY and certain 2026 MY EV9 (MV1, MV1a)...

TSB_ELE383_R1 — ELECTRICAL SYSTEM

TECHNICAL SERVCE BULLETIN: SERVICE ACTION: SUNROOF LOGIC IMPROVEMENT & SUNROOF/REAR ROLLER BLIND INITIALIZATION (SA615) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to upgrade the Roof Control Module ‘RCM’...

TSB_ELE398 — POWER TRAIN

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: SBW GEAR SELECTION LOGIC IMPROVEMENT (SA626) - This bulletin provides information to upgrade the ‘E-SHIFTER’ system software on certain 2024-2025MY EV9 (MV1) vehicles produced from May 3, 2023, through January 6, 2025, which may exhibit an intermittent inability to select the Reverse (R) gear position....

TSB_ELE398 — ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: SBW GEAR SELECTION LOGIC IMPROVEMENT (SA626) - This bulletin provides information to upgrade the ‘E-SHIFTER’ system software on certain 2024-2025MY EV9 (MV1) vehicles produced from May 3, 2023, through January 6, 2025, which may exhibit an intermittent inability to select the Reverse (R) gear position....

TSB_BOD343 — STRUCTURE:BODY

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: OUTSIDE DOOR HANDLE COVER SCREW REPLACEMENT (SA627) - This bulletin provides instructions to replace the outside door handle cover screws on certain 2025MY EV9 (MVa) vehicles, produced from May 30, 2024 through November 19, 2024, which may result in rust or corrosion marks under door...

TSB_ELE393 — POWER TRAIN

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT MOTOR AND REDUCTION GEAR (GDU) ASSEMBLY REPLACEMENT (SA622) - This bulletin provides information to replace the Front Motor Reduction Gear Assembly (GDU) on certain 2025MY EV9 (MV1a) vehicles produced from November 25, 2024 through December 06, 2025 that were assembled at the Kia assembly...

TSB_ELE393 — ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT MOTOR AND REDUCTION GEAR (GDU) ASSEMBLY REPLACEMENT (SA622) - This bulletin provides information to replace the Front Motor Reduction Gear Assembly (GDU) on certain 2025MY EV9 (MV1a) vehicles produced from November 25, 2024 through December 06, 2025 that were assembled at the Kia assembly...

TSB_ELE392 — ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: BSA REPLACEMENT GUIDANCE - This bulletin provides information regarding replacement Battery System Assemblies (BSA) for 2025MY EV9 (MV1a) vehicles produced from May 17, 2024, through December 20, 2024. As production of the 2025 model year EV9 (MV1a) has concluded, the EV9 (MV1) BSA will now be supplied...

Showing 10 of 24 technical service bulletins.

NHTSA Investigations for the 2025 KIA EV9

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the KIA EV9

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