2024 KIA EV9 — Problems, Recalls & Safety Data
5/5
Safety Rating
327
Owner Complaints
6
Recalls
51
Service Bulletins
1
Investigation
Overview of the 2024 KIA EV9
The 2024 KIA EV9 has received a total of 327 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 8 recall campaigns affecting this vehicle, covering issues with SEATS:CRITICAL FASTENERS, ELECTRICAL SYSTEM:SOFTWARE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. 51 technical service bulletins have been issued by Kia America, Inc. for this model year. The most commonly reported problems involve the Electrical System (97 complaints), Unknown Or Other (37 complaints), and Suspension (20 complaints).
Recalls for the 2024 KIA EV9
NHTSA has recorded 8 recalls for the 2024 KIA EV9, potentially affecting up to 66,030 vehicles.
Recall 24V962000 — SEATS:CRITICAL FASTENERS
| 22,883 vehicles affected
Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
Consequence: Seats without mounting bolts may not properly restrain an occupant, increasing the risk of injury.
Remedy: Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.
View full details →Recall 24V757000 — ELECTRICAL SYSTEM:SOFTWARE
| 14,163 vehicles affected
Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall...
View full details →Recall 24V757000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
| 14,163 vehicles affected
Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall...
View full details →Recall 24V693000 — PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE
| 12,400 vehicles affected
Defect: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Consequence: A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
Remedy: Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
View full details →Recall 24V400000 — STRUCTURE:INTERIOR PANELS:CEILING
| 2,401 vehicles affected
Defect: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Consequence: A headliner with inadequate impact protection increases the risk of injury during a crash.
Remedy: Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
View full details →Recall 24V338000 — SEAT BELTS:FRONT:RETRACTOR
| 4 vehicles affected
Defect: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard...
Consequence: A seat belt retractor that does not operate as intended increases the risk of injury in a crash.
Remedy: Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.
View full details →Recall 24V271000 — POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
| 8 vehicles affected
Defect: Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Consequence: A loss of drive power or differential lock up can increase the risk of a crash.
Remedy: Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
View full details →Recall 24V271000 — POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
| 8 vehicles affected
Defect: Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Consequence: A loss of drive power or differential lock up can increase the risk of a crash.
Remedy: Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
View full details →Owner Complaints for the 2024 KIA EV9
327 complaints have been filed with NHTSA for the 2024 KIA EV9. Below is a breakdown by vehicle component.
Most Recent Complaints
Windshield wipers stopped working in middle of bad snow storm. I had to pull over, wait for the weather to improve before proceeding. I have a minor child and safety is a concern to me. Thought it was the wiper so I went to AutoZone to replace it and was told the problem is the wiper motor and that I needed to take to the dealership for repair
I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV. I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue. To my surprise I founded a lot of complaints and ways to resolved the issue. One consumer stated he had his EV9 aligned and reduce some of the wobble but not completely. I drove to Courage KIA in Gastonia NC. When I drove their system performed a per inspection on your vehicle. The alignment was way out of alignment. Had the alignment taken care of however it still a wobble. On 12/24/26 doing the snow and ice storm here in Charlotte, I attempted to make a trip to the store. The roads were wet but no snow or ice was on the roads. However when I hit a bump the rear end violently wobble and the rear end moved to the left and right farther it did before. I thought I was going to spin out of control.Now that I think about the very low mileage on this SUV. This perhaps is why they sold it. ly wobble
The contact owns a 2024 Kia EV9. The contact stated that while driving approximately 20 MPH, there was an abnormal slapping sound coming from the rear passenger’s side of the vehicle. While observing the tires, the contact became aware that the rear tires were bald, and the steel belts were coming from the inside of the tires. The contact used Fix a Flat inside the tires and was able to drive the vehicle to the residence. The following day, the vehicle was towed to the dealer, and the dealer that it was a known issue with the original tires on the vehicle. The contact was informed that the failure was caused by the battery, causing the vehicle to be too heavy for the vehicle. The inclination, tilt, or angle of suspension components with the shocks, struts, or control arms, known as the CANT, caused the tires to tilt outward approximately 2 or more inches. The dealer diagnosed that the suspension could have failed. The cant, suspension, and tires were replaced, and the wheels were aligned. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 12,668.
I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV. I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue. To my surprise I founded a lot of complaints and ways to resolved the issue. One consumer stated he had his EV9 aligned and reduce some of the wobble but not completely. I drove to Courage KIA in Gastonia NC. When I drove their system performed a per inspection on your vehicle. The alignment was way out of alignment. Had the alignment taken care of however it still a wobble. On 12/24/26 doing the snow and ice storm here in Charlotte, I attempted to make a trip to the store. The roads were wet but no snow or ice was on the roads. However when I hit a bump the rear end violently wobble and the rear end moved to the left and right farther it did before. I thought I was going to spin out of control.Now that I think about the very low mileage on this SUV. This perhaps is why they sold it. ly wobble
My vehicle popped up a red vehicle warning to check the electric vehicle system. It would no longer charge, was taken to the dealership where the emergency notification was sent :suspected condition with your EV9's Battery Management System has been detected and charging has been limited. A full system check is recommended. Please schedule an appointment with your local Kia dealership as soon as possible. And another CRITICAL EV WARNING your EV battery has a critical issue contact roadside assistance. This is a 2024 and has a total battery failure.
Safety Rating for the 2024 KIA EV9
The 2024 KIA EV9 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2024 KIA EV9
Kia America, Inc. has issued 51 technical service bulletins (TSBs) for the 2024 KIA EV9. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
PI2502_TSB_R1 — VISIBILITY/WIPER
TECHNICAL SERVICE BULLETIN: WINDSHIELD WIPER LOGIC IMPROVEMENT (PI2502) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install enhanced windshield wiper software that provides drivers with additional warnings related...
OTA_SA618_SA626 — ELECTRICAL SYSTEM
RELEASE NOTES: OVER-THE-AIR: SERVICE ACTION: SOFTWARE UPDATE FOR SHIFT-BY-WIRE AND WIRELESS PHONE CHARGER (SA618-SA626) - This Over-the-Air (OTA) software update is designed to update the Shift-By-Wire (SBW) and Wireless Phone Charger (WPC) logic of certain 2024 EV9 vehicles. This update is designed to improve shift control logic for smoother shifts...
OTA_SA618_SA626 — POWER TRAIN
RELEASE NOTES: OVER-THE-AIR: SERVICE ACTION: SOFTWARE UPDATE FOR SHIFT-BY-WIRE AND WIRELESS PHONE CHARGER (SA618-SA626) - This Over-the-Air (OTA) software update is designed to update the Shift-By-Wire (SBW) and Wireless Phone Charger (WPC) logic of certain 2024 EV9 vehicles. This update is designed to improve shift control logic for smoother shifts...
TSB_BOD341 — STRUCTURE:BODY
TECHNICAL SERVICE BULLETIN: CONSOLE ARMREST LOWER COVER AND BUMPER REPLACEMENT - This bulletin provides information to replace the console armrest lower cover and bumpers on some 2024-2025MY EV9 (MV1) vehicles produced from July 27, 2023 through April 26, 2024. The affected vehicles may exhibit console armrest wobbling and/or rattling when...
TSB_ELE388 — ELECTRICAL SYSTEM
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: WPC DISCHARGE LOGIC IMPROVEMENT (SA618) - This bulletin provides instructions for updating the Wireless Power Charging ‘WPC’ system software on certain 2024MY EV9 (MV1) vehicles produced from November 19, 2023, through May 5, 2024. The affected vehicles may experience the 12V battery drained while the...
OTA_SA594 — POWER TRAIN
RELEASE NOTES: OVER-THE-AIR: SERVICE ACTION: SOFTWARE UPDATE FOR SHIFTER CONTROL UNIT (SCU) (SA594) - This Over-the-Air (OTA) software update is designed to improve the gear shift logic in the Shifter Control Unit (SCU) of certain 2024 and 2025 EV9 vehicles.
TSB_ELE371_R1 — ELECTRICAL SYSTEM
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: BODY DOMAIN CONTROLLER REPLACEMENT (SA603) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace the Body Domain Controller (BDC) on certain 2024MY EV9...
OTA_ELE380 — FUEL/PROPULSION SYSTEM
OVER-THE-AIR: SOFTWARE UPDATE FOR V2X ENHANCEMENT - This Over-the-Air (OTA) software update is designed to update the Vehicle Charging Management System (VCMS), Vehicle Control Unit (VCU), Rear Motor Control Unit (R_MCU), and Battery Management Unit (BMU) logic of certain 2024 and 2025 EV9 vehicles. This update is designed to enable...
TSB_TRA046_R5 — POWER TRAIN
TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia...
TSB_ELE369_R1 — ELECTRICAL SYSTEM
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: REAR MOTOR CONTROL UNIT SOFTWARE UPGRADE (SA601) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to upgrade the rear motor control unit ‘MCU-R’ software...
Showing 10 of 51 technical service bulletins.
NHTSA Investigations for the 2024 KIA EV9
NHTSA has opened 1 investigation into potential safety defects in the 2024 KIA EV9.
Investigation PE25004 — VISIBILITY:WINDSHIELD WIPER/WASHER Preliminary Evaluation
Opened:
Windshield Wiper Failure
Other Model Years of the KIA EV9
- 2024 KIA EV9 (current)
- 2025 KIA EV9 — 22 complaints
- 2026 KIA EV9 — 7 complaints
Other KIA Models
- KIA SORENTO — 13,451 total complaints
- KIA OPTIMA — 10,045 total complaints
- KIA SOUL — 7,147 total complaints
- KIA SPORTAGE — 6,540 total complaints
- KIA FORTE — 3,450 total complaints
- KIA SEDONA — 3,334 total complaints
- KIA SEPHIA — 3,080 total complaints
- KIA TELLURIDE — 2,109 total complaints