2016 KEYSTONE OUTBACK — Problems, Recalls & Safety Data
N/A
Safety Rating
2
Owner Complaints
3
Recalls
1
Service Bulletin
0
Investigations
Overview of the 2016 KEYSTONE OUTBACK
The 2016 KEYSTONE OUTBACK has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with EQUIPMENT, STRUCTURE, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER. 1 technical service bulletin have been issued by Keystone RV Company for this model year. The most commonly reported problem area is the Structurebody (2 complaints).
Recalls for the 2016 KEYSTONE OUTBACK
NHTSA has recorded 3 recalls for the 2016 KEYSTONE OUTBACK, potentially affecting up to 1,206,995 vehicles.
Recall 17V755000 — EQUIPMENT
| 1,205,997 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain...
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540,...
View full details →Recall 17V439000 — STRUCTURE
| 910 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2016-2017 Keystone Outback travel trailers, models 220URB, 240URS, 250URS, 255UBH, and 293UBH. The affected vehicles were built with an incorrect drawbar installed to tow the travel trailer.
Consequence: Under certain conditions while traveling, the drawbar may bend, affecting vehicle handling and increasing the risk of a crash.
Remedy: Keystone will notify owners, and dealers will bolt on a reinforcement channel over the existing drawbar attachment of the frame, free of charge. The recall began on August 28, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number...
View full details →Recall 16V282000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 88 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain model year 2016-2017 Keystone Outback recreational trailers, model 326RL, manufactured February 24, 2016, to April 21, 2016. These vehicles have a television mounting bracket that may not be properly secured to the wall.
Consequence: The improperly secured bracket may allow the TV to fall, increasing the risk of injury to an occupant nearby.
Remedy: Keystone has notified the affected owners. Dealers will re-install the TV bracket with larger screws, free of charge. The recall began on May 13, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-251.
View full details →Owner Complaints for the 2016 KEYSTONE OUTBACK
2 complaints have been filed with NHTSA for the 2016 KEYSTONE OUTBACK. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Structurebody | 2 | 0 | 0 | 0 | 0 |
Most Recent Complaints
TL* THE CONTACT OWNS A 2016 KEYSTONE OUTBACK. WHILE THE VEHICLE WAS UNDERGOING A MANDATORY INSPECTION, THE CONTACT WAS INFORMED THAT THERE WAS A DIP IN THE ROOF NEAR THE AIR CONDITIONING UNIT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED ORE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 1,694. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
KEYSTONE RV AND DUTCHMAN RV OF GOSHEN, IN ARE MANUFACTURING DEFECTIVE UNITS AND REFUSE TO REPLACE THE EXTERIOR SIDE PANELS OF THE UNIT WHICH ARE CRACKING IN HALF. THE RV HAS 5 CRACKS IN THE FRP AND GELCOAT OF THE UNIT CAUSING THE BODY OF THE UNIT TO CRACK APART. THE MORE WE HAUL IT DOWN THE ROAD THE MORE CRACKS APPEAR. THE PROBLEM IS THAT THE LUAN PANELS, WHICH WERE INSTALLED BY THE FACTORY WERE NOT INSTALLED PROPERLY LEAVING AN INCH GAP BETWEEN EACH ONE THEREFORE THE FRP HAS NOTHING TO ADHERE TO, CAUSING THE UNIT TO CRACK APART ON BOTH SIDES. THE GEL COAT IS CRACKED AS WELL AS THE FRP ON THE EXTERIOR, WHO KNOWS WHAT IS HAPPENING TO THE INTERIOR. I HAVE BEEN TALKING TO THE WARRANTY COMPANY SINCE SEPTEMBER 2015 WITH NO HELP FROM THEM JUST GETTING THE RUN AROUND. THE WARRANTY COMPANY WANTS TO REPAIR THE UNIT, WHICH HAS BEEN PREVIOUSLY REPAIRED AND THE REPAIR DID NOT WORK. THE SIDE PANELS NEED TO BE REPLACED. WE WERE DEFINITELY SOLD A DEFECTIVE UNIT AND SOMEONE KNOWS WE WERE AS REPAIRS WERE ALREADY DONE AND NOTHING WAS DIVULGED TO US. WE BOUGHT THIS UNIT IN JUNE OF 2015 AND WE WERE TOLD IT WAS BRAND NEW. IT IS JUST A MATTER OF TIME BEFORE THIS UNIT CRACKS APART ON THE HIGHWAY AND CAUSES AN ACCIDENT. IT IS LITERALLY CRACKING IN HALF ON BOTH SIDES OF THE UNIT. THERE ARE 5 CRACKS IN ALL.
Safety Rating for the 2016 KEYSTONE OUTBACK
NHTSA has not yet tested the 2016 KEYSTONE OUTBACK in its New Car Assessment Program.
Technical Service Bulletins for the 2016 KEYSTONE OUTBACK
Keystone RV Company has issued 1 technical service bulletin (TSBs) for the 2016 KEYSTONE OUTBACK. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
15-240 — ELECTRICAL SYSTEM:WIRING
THIS ADVISORY 15-240 INVOLVES UNITS MANUFACTURED WITH THE WIRING TO ACTIVATE THE ELECTRIC ELEMENT ON THE WATER HEATER NOT WIRED CORRECTLY. THIS WILL NOT ALLOW THE USE OF THE ELECTRIC ELEMENT OF THE WATER HEATER, WHILE THE PROPANE SIDE WILL FUNCTION NORMALLY.
NHTSA Investigations for the 2016 KEYSTONE OUTBACK
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the KEYSTONE OUTBACK
- 2011 KEYSTONE OUTBACK — 6 complaints
- 2012 KEYSTONE OUTBACK — 0 complaints
- 2013 KEYSTONE OUTBACK — 2 complaints
- 2014 KEYSTONE OUTBACK — 3 complaints
- 2015 KEYSTONE OUTBACK — 0 complaints
- 2016 KEYSTONE OUTBACK (current)
- 2017 KEYSTONE OUTBACK — 5 complaints
- 2018 KEYSTONE OUTBACK — 0 complaints
- 2019 KEYSTONE OUTBACK — 1 complaint
- 2020 KEYSTONE OUTBACK — 0 complaints
- 2021 KEYSTONE OUTBACK — 2 complaints
Other KEYSTONE Models
- KEYSTONE COUGAR — 194 total complaints
- KEYSTONE MONTANA — 186 total complaints
- KEYSTONE RAPTOR — 76 total complaints
- KEYSTONE SPRINGDALE — 68 total complaints
- KEYSTONE ALPINE — 65 total complaints
- KEYSTONE FUZION — 56 total complaints
- KEYSTONE SPRINTER — 56 total complaints
- KEYSTONE LAREDO — 39 total complaints