2018 JEEP GRAND CHEROKEE Engine And Engine Cooling Problems

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving for approximately 10-minutes, there was an abnormal knocking sound coming from the vehicle while depressing the accelerator pedal. The RPM lowered and the vehicle failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The failure persisted, and the contact coasted into a parking lot and there was an excessive amount of yellow-grayish smoke coming from the engine compartment. The contact exited the vehicle and became aware of an unknown liquid pouring onto the ground underneath the vehicle, with little pieces of debris and sparks igniting underneath the vehicle. While the contact was on the phone with 9-1-1 Emergency Services, there was a popping sound coming from the vehicle and underneath the hood and over the windshield became engulfed in flames. The Fire Department arrived at the scene and extinguished the fire....

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light started flashing on and off and the vehicle decelerated. The vehicle was taken to the local dealer who examined the engine and informed the contact that there were metal shavings inside the engine. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 109,000.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 35 MPH, the check engine warning light illuminated after the Auto/Start unavailable message was displayed and became inoperable. Upon starting the vehicle, the Auto START/STOP unavailable message was displayed. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was towed to the local dealer, where it was diagnosed that the camshaft kit needed to be replaced. The dealer informed the contact that the part was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and attempted to expedite the parts. The failure mileage was approximately 71,500. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the contact became aware of an unknown liquid on the ground. The vehicle was taken to the dealer where it was diagnosed. The contact was informed that coolant was leaking into the engine. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000. The VIN was not provided.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel), 23V411000 (Engine and Engine Cooling) and 20V699000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the radio and A/C would activate independently. The check engine and ABS warning lights were illuminated. The contact's husband replaced the auxiliary battery. While driving, the vehicle stalled but did not turn off. The vehicle was towed to an independent mechanic. The vehicle was next towed to the local dealer where it was diagnosed that the battery and radio needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 33,273.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact was placed on the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026, (847) 446-5100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL SHOWED NO OPEN RECALL.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V699000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS INFORMED BY FIRKINS CHRYSLER DODGE JEEP RAM (2700 1ST ST, BRADENTON, FL 34208) THAT PARTS WERE NOT YET AVAILABLE AND ONLY 1 UNIT PER MONTH OF PARTS WOULD BE SHIPPED AND AVAILABILITY TO PLACE AN ORDER FOR PARTS WOULD BE APPROXIMATELY 7 MONTHS. THE MANUFACTURER WAS CONTACTED AND CONFIRMED PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED AND WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE EGR COOLER HAD BEEN REPLACED TWICE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) A YEAR AFTER EXPERIENCING THE ENGINE FAILURE. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT HE WAS WORRIED THAT THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS 10,000. PARTS DISTRIBUTION DISCONNECT.