2020 INFINITI QX80 — Problems, Recalls & Safety Data

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4/5

★★★★

Safety Rating

10

Owner Complaints

1

Recall

ACTIVE RECALL

17

Service Bulletins

0

Investigations

Overview of the 2020 INFINITI QX80

The 2020 INFINITI QX80 has received a total of 10 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There has been 1 recall campaign affecting this vehicle, covering issues with FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE. 17 technical service bulletins have been issued by Nissan North America, Inc. for this model year. The most commonly reported problems involve the Forward Collision Avoidance Automatic Emergency Braking (2 complaints), Unknown Or Other (2 complaints), and Back Over Prevention Warnings (1 complaint).

Recalls for the 2020 INFINITI QX80

NHTSA has recorded 1 recall for the 2020 INFINITI QX80, potentially affecting up to 24,140 vehicles.

Recall 21V373000 — FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

| 24,140 vehicles affected

Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Nissan Armada and 2020-2021 INFINITI QX80 vehicles equipped with V8 engines. The impeller can swell and bind within the fuel pump module, causing it to fail.

Consequence: Fuel pump failure can cause an engine stall, increasing the risk of a crash.

Remedy: Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed February 4, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A2. Owners may contact INFINITI customer service at...

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Owner Complaints for the 2020 INFINITI QX80

10 complaints have been filed with NHTSA for the 2020 INFINITI QX80. Below is a breakdown by vehicle component.

Most Recent Complaints

#11718855 | UNKNOWN OR OTHER | | N/A miles
Sunroof shattered while driving. If I did not have sunroof cover closed, glass would have fallen on me into car and potentially cause distraction leading to crash. An insurance rep will be inspecting vehicle within the next 3-5 days. No prior warnings before glass shattered.
The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriately when the brake is applied by the driver. The car will attempt to accelerate. Other times the car will hard brake as if slamming the brakes.
#11582054 | FORWARD COLLISION AVOIDANCE: WARNINGS | | N/A miles
The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriately when the brake is applied by the driver. The car will attempt to accelerate. Other times the car will hard brake as if slamming the brakes.
#11582054 | SERVICE BRAKES | | N/A miles
The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriately when the brake is applied by the driver. The car will attempt to accelerate. Other times the car will hard brake as if slamming the brakes.
#11534464 | BACK OVER PREVENTION: WARNINGS | | N/A miles
While waiting in a parking lot, I was reviewing the settings available on the lower center display, one of those options was for "Camera." Inside this menu I found and made adjustment for options like brightness, contrast, tint, color, and black level... and while most of those seemed to work well, and I was able to make suitable adjustments to the camera--the tint and color options seemed to have no effect on the image. So, I opted to adjust tint from the default/middle value all the way to the left/lowest value and save the settings. Even then, with that saved, I was able to switch to the camera and could see there was no difference in the image still. I then remained with the vehicle, still parked with the engine idling, waiting another ten minutes or so before preparing to leave. When I put my vehicle in reverse gear, I was shocked to see that the camera displays had gone completely black. I could no longer see the rear images when backing up. I tried going back to park and again to the rear setting--still, there was no image being displayed for the cameras. I could see some items on-screen still, like the button to switch camera views and to toggle the parking sensors on/off. When switching camera views/angles, the system would continue displaying the same two black/empty displays. I tried turning the engine off and back on--but that didn't seem to have any effect, the system remained broken. I was able to use the rear view camera on the reviewer mirror--but the normal backup cameras remained non-functioning. I promptly tried opening the camera settings again to reset all of the brightness, contrast, tone, color, and black level settings to the default values... but still, the preview area was black and no image could seen. I've verified the outside of the vehicle... these cameras are not blocked at all. There was nothing that could've cause these to go dark. I drive the vehicle home (~5 miles), and found the camera still not to be working.

View all Forward Collision Avoidance Automatic Emergency Braking complaints →

Safety Rating for the 2020 INFINITI QX80

The 2020 INFINITI QX80 received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★ (4/5)
Frontal Crash ★★★☆☆ (3/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★☆☆ (3/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2020 INFINITI QX80

Nissan North America, Inc. has issued 17 technical service bulletins (TSBs) for the 2020 INFINITI QX80. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

ITB22-017B — ELECTRICAL SYSTEM

DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS: Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for “Internal battery” to be cleared in the Telematics Control Unit (TCU). If DTC B2E01-96 is Current/Active in the TCU, and no additional Current/Active DTCs...

ITB23-010E — EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.

ITB22-027 — ELECTRICAL SYSTEM

ENABLING WIRELESS APPLE CARPLAY® FEATURES SERVICE INFORMATION To enable wireless use of current Apple CarPlay® features, follow the SERVICE PROCEDURE in this bulletin. NOTE: Depending on the software version, the AV control unit may need to be updated. Perform steps 1-4 beginning on page 3 to check the software version.

PC882 2020-21 QX — ELECTRICAL SYSTEM

Wireless Apple CarPlay® Update Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is continuing to conduct a Client Service Initiative (CSI) on certain specific model year 2020-2021 QX80 vehicles that were previously included and subsequently removed and suspended from the initiative under PC839. The previous software update did not fully...

PC882 2020-21 QX — EQUIPMENT ADAPTIVE/MOBILITY

Wireless Apple CarPlay® Update Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is continuing to conduct a Client Service Initiative (CSI) on certain specific model year 2020-2021 QX80 vehicles that were previously included and subsequently removed and suspended from the initiative under PC839. The previous software update did not fully...

ITB22-013 — ELECTRICAL SYSTEM

CLIENT SATISFACTION INITIATIVE 2020-2021 QX80; INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY CONFIGURATION SERVICE INFORMATION Infiniti is providing a free infotainment software update, including Wireless Apple CarPlay®, until June 30, 2022. This upgrade will bring the vehicle’s infotainment software up to current production level, improve system overall performance, and enable wireless...

ITB22-013 — EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

CLIENT SATISFACTION INITIATIVE 2020-2021 QX80; INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY CONFIGURATION SERVICE INFORMATION Infiniti is providing a free infotainment software update, including Wireless Apple CarPlay®, until June 30, 2022. This upgrade will bring the vehicle’s infotainment software up to current production level, improve system overall performance, and enable wireless...

ITB19-030B — ELECTRICAL SYSTEM:SOFTWARE

AV CONTROL UNIT INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

ITB21-031 — EQUIPMENT:MECHANICAL

OIL LEAK AT REAR OF TRANSMISSION SERVICE INFORMATION When diagnosing an oil leak at the rear of the transmission on an applied vehicle, follow the SERVICE PROCEDURE in this bulletin to determine if the origin of the leak is at the rear extension seal, or at the pressed-in plug of...

REV 2 - PC839 20 — EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

Wireless Apple CarPlay® Update Voluntary Service Campaign UPDATE December 16, 2021 Please discard earlier versions of this bulletin. The announcement from October 18, 2021 has been updated to highlight the following important information:  Review of additional production records has allowed INFINITI to more accurately identify the production window of...

Showing 10 of 17 technical service bulletins.

NHTSA Investigations for the 2020 INFINITI QX80

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the INFINITI QX80

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Other INFINITI Models

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