Technical Service Bulletin PC882 2020-21 QX — 2020 INFINITI QX80

Wireless Apple CarPlay® Update Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is continuing to conduct a Client Service Initiative (CSI) on certain specific model year 2020-2021 QX80 vehicles that were previously included and subsequently removed and suspended from the initiative under PC839. The previous software update did not fully address the intended concerns. INFINITI is launching a new CSI that will provide clients with a free Infotainment software update, which includes Wireless Apple CarPlay®. The CSI will be available until June 30, 2022. The update will bring the vehicle’s software to current production level, improve system overall performance, and enable client’s use of Apple CarPlay® wirelessly. For more information on Apple CarPlay®, please refer to: INFINITI Apple CarPlay® Features & FAQs INFINITI’s InTouch system is designed to improve the driving experience. Certain Model Year 2020 and 2021 INFINITI vehicles are already equipped with Apple CarPlay® to enhance iPhone users’ experience with iOS13 and later, but they currently require a USB cord connection to an iPhone to use. The update eliminates the need to remove the iPhone from one’s pocket or bag. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC882 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to IPSB 15-286 for additional information 2. Retailers should ensure any applicable vehicle has the latest AV control unit software installed, and use ITB22-013 to update the following software: • Enablement of Wireless Apple CarPlay® • Stability improvements and “bug” fixes