2022 INFINITI QX55 Engine Problems

The contact owns a 2022 Infiniti QX55. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled with the check engine warning light illuminated. The vehicle was able to be restarted. The contact stated that while the vehicle was parked and running, there was white smoke coming from the exhaust. The vehicle was taken to the dealer, where it was determined that there were metal shavings in the bearings. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.

We’ve taken the vehicle to two different Infiniti dealerships (Sewell and Crest) multiple times due to engine rattling, vibration noises, and propulsion issues. Unfortunately, we haven’t received any resolution or fix for these problems. We tried to upload a video with sound as reference but the platform doesn’t allow us to. We experienced similar issue that resulted in total engine failure on the highway with our children in the car in our Yukon Denali. We are fearful that something similar will occur. Please Help!!!

I have received email from my car dealer Grubbs Infiniti in Grapevine, TX. The email was regarding a recall for potential engine issues. I called my dealer and scheduled an inspection. When I sent my vehicle for inspection the dealer replaced my engine with a new engine without my consent. After the engine replacement I’ve received my vehicle back and I’ve been having issues where my vehicle suddenly got jammed while I was driving in my community. I called my dealer again and they took the car, fixed it and sent it back. Now after receiving the car my car is not starting and I did a jump start, eventually my car got started but I got an emission control system malfunction error and my car is not starting anymore. With all this I lost the confidence on my car and I need some kind of justice here. Thank you!!