NHTSA Complaint #11687540 — 2022 INFINITI QX55

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11687540
Vehicle	2022 INFINITI QX55
Component	ENGINE
Date of Incident	August 15, 2025
Date Filed	September 16, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I have received email from my car dealer Grubbs Infiniti in Grapevine, TX. The email was regarding a recall for potential engine issues. I called my dealer and scheduled an inspection. When I sent my vehicle for inspection the dealer replaced my engine with a new engine without my consent. After the engine replacement I’ve received my vehicle back and I’ve been having issues where my vehicle suddenly got jammed while I was driving in my community. I called my dealer again and they took the car, fixed it and sent it back. Now after receiving the car my car is not starting and I did a jump start, eventually my car got started but I got an emission control system malfunction error and my car is not starting anymore. With all this I lost the confidence on my car and I need some kind of justice here. Thank you!!

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