2014 HYUNDAI AZERA — Problems, Recalls & Safety Data

The contact owns a 2014 Hyundai Azera. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

 The contact owns a 2014 Hyundai Azera. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact called on behalf of his wife who owns a 2014 Hyundai Azera. The contact's wife stated that while driving home at approximately 55 MPH, the brake pedal was depressed and felt abnormally soft. The failure progressed and the brake pedal was being depressed but the brakes hesitated to engage. The contact inspected the vehicle and discovered that underneath the center of the vehicle brake fluid was dripping, and the brake fluid reservoir was completely drained. The vehicle was not towed or taken to a dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA campaign number 23V651000 (SERVICE BRAKES, HYDRAULIC) as a probable cause for the failure. The approximate failure mileage was 85,000.

I received a letter from you regarding “Recall on the Anti-Lock Brake System” letter states:: Our records indicate that your vehicle is affected by this recall. So I contacted the Hyundai dealer here in El Paso, made an appointment, (which took 2wks) went to the appointment showed them the letter & was told they would call me. I never heard back from them, I called again & informed them I was calling about the ABS recall, I was told they had to order the part & would give me a call back, again never heard back from them. Sad to say they are the only Hyundai dealer here & they have refused to service my car. I have not made any more attempts to get the ABS fuse replaced due to the unsatisfactory customer service received from them “they just didn't care” My ? Is, how can you help me get this issue resolved. Thank you for hearing my complaint

The contact owns a 2014 Hyundai Azera. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the Air Bag warning light had been illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 78,000. VIN tool confirms parts not available.