2020 FREIGHTLINER BUSINESS CLASS M2 — Problems, Recalls & Safety Data
N/A
Safety Rating
8
Owner Complaints
12
Recalls
28
Service Bulletins
0
Investigations
Overview of the 2020 FREIGHTLINER BUSINESS CLASS M2
The 2020 FREIGHTLINER BUSINESS CLASS M2 has received a total of 8 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 20 recall campaigns affecting this vehicle, covering issues with SUSPENSION:CRITICAL FASTENERS. 28 technical service bulletins have been issued by Daimler Trucks North America, LLC for this model year. The most commonly reported problem area is the Unknown Or Other (8 complaints).
Recalls for the 2020 FREIGHTLINER BUSINESS CLASS M2
NHTSA has recorded 20 recalls for the 2020 FREIGHTLINER BUSINESS CLASS M2, potentially affecting up to 613,019 vehicles.
Recall 25V760000 — SUSPENSION:CRITICAL FASTENERS
| 18,783 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
View full details →Recall 25V760000 — SUSPENSION:CRITICAL FASTENERS
| 18,783 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
View full details →Recall 25V760000 — SUSPENSION:CRITICAL FASTENERS
| 18,783 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
View full details →Recall 24V924000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 139 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
Consequence: An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
Remedy: Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
View full details →Recall 24V924000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 139 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
Consequence: An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
Remedy: Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
View full details →Recall 22V817000 — SERVICE BRAKES, AIR:ANTILOCK:MODULATOR
| 219,390 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise...
Consequence: Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were...
View full details →Recall 22V817000 — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
| 219,390 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise...
Consequence: Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were...
View full details →Recall 22V919000 — TIRES
| 49 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor...
Consequence: Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.
Remedy: Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.
View full details →Recall 22V919000 — WHEELS:RIM
| 49 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor...
Consequence: Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.
Remedy: Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.
View full details →Recall 22V118000 — SERVICE BRAKES, AIR:DRUM
| 11 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.
Consequence: A cracked brake drum can cause a loss of brake function and increase the risk of a crash.
Remedy: All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.
View full details →Recall 21V326000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL
| 9,662 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
View full details →Recall 21V326000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL
| 9,662 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
View full details →Recall 20V527000 — ELECTRICAL SYSTEM:WIRING
| 9,665 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning.
Consequence: An engine stall can increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional...
View full details →Recall 20V527000 — ENGINE AND ENGINE COOLING
| 9,665 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning.
Consequence: An engine stall can increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional...
View full details →Recall 20V466000 — ENGINE
| 5,374 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.
Consequence: A engine stall may increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The...
View full details →Recall 20V466000 — ELECTRICAL SYSTEM:WIRING
| 5,374 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.
Consequence: A engine stall may increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The...
View full details →Recall 20V214000 — EXTERIOR LIGHTING
| 63,175 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially...
Consequence: The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's...
View full details →Recall 20V176000 — POWER TRAIN:AXLE ASSEMBLY
| 1,532 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner Business Class M2 and Freightliner 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.
Consequence: If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.
Remedy: DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. The recall began May 12, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-846.
View full details →Recall 20V127000 — SERVICE BRAKES, AIR:DISC:CALIPER
| 2,585 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Consequence: Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
View full details →Recall 19V443000 — POWER TRAIN:AXLE ASSEMBLY
| 809 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Business Class M2 and 2020 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.
Consequence: If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.
Remedy: DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. DTNA issued owners an interim notification on August 7, 2019. The recall began September 10, 2019. Owners may contact DTNA customer...
View full details →Owner Complaints for the 2020 FREIGHTLINER BUSINESS CLASS M2
8 complaints have been filed with NHTSA for the 2020 FREIGHTLINER BUSINESS CLASS M2. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Unknown Or Other | 8 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
Safety Rating for the 2020 FREIGHTLINER BUSINESS CLASS M2
NHTSA has not yet tested the 2020 FREIGHTLINER BUSINESS CLASS M2 in its New Car Assessment Program.
Technical Service Bulletins for the 2020 FREIGHTLINER BUSINESS CLASS M2
Daimler Trucks North America, LLC has issued 28 technical service bulletins (TSBs) for the 2020 FREIGHTLINER BUSINESS CLASS M2. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SF671 — STRUCTURE
Field Service Campaign for Beverage Body Frame Rail 50 KSI
CALFTL46-002 — STEERING
Customer Advisory Letter for M2 Front Steer Arm â Drag Link Ball Joint Connection Inspection
SS3090-FTL2021 — ENGINE AND ENGINE COOLING
Service Solution for DD8 Engine Harness Chafing Air Compressor Suction Line.
TechTalk566984 — EXTERIOR LIGHTING
Tech Talk Discussion Inoperative Driver's Side Headlight
TechTalk566915 — ELECTRICAL SYSTEM
Tech Talk Discussion M2. Rumble Strip Sound cuts out radio. On Guard. On Lane. Lane Departure. Audio interrupt switches
TechTalk566915 — ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Tech Talk Discussion M2. Rumble Strip Sound cuts out radio. On Guard. On Lane. Lane Departure. Audio interrupt switches
TechTalk 566858 — EXTERIOR LIGHTING
Tech Talk Discussion Turn Signals
CALFTL32-011 — SUSPENSION
Customer Advisory Letter for 80KSI Frame Reinforcement Installation on specific Business Class M2 equipped with 80KSI frame rails and an Airliner 20,000 lb or 21,000 lb rear suspension.
KU1804 Fuel Pump — FUEL SYSTEM, DIESEL
Email from DDC Service Engineering regarding a fuel pump replacement on a population of 18 MY2019-2021 Freightliner M2 vehicles.
TechTalk8169K — FUEL SYSTEM, GASOLINE
Tech Talk discussion on KUS fuel sending units.
Showing 10 of 28 technical service bulletins.
NHTSA Investigations for the 2020 FREIGHTLINER BUSINESS CLASS M2
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the FREIGHTLINER BUSINESS CLASS M2
- 2015 FREIGHTLINER BUSINESS CLASS M2 — 4 complaints
- 2016 FREIGHTLINER BUSINESS CLASS M2 — 1 complaint
- 2017 FREIGHTLINER BUSINESS CLASS M2 — 1 complaint
- 2018 FREIGHTLINER BUSINESS CLASS M2 — 0 complaints
- 2019 FREIGHTLINER BUSINESS CLASS M2 — 0 complaints
- 2020 FREIGHTLINER BUSINESS CLASS M2 (current)
- 2021 FREIGHTLINER BUSINESS CLASS M2 — 2 complaints
- 2022 FREIGHTLINER BUSINESS CLASS M2 — 1 complaint
- 2023 FREIGHTLINER BUSINESS CLASS M2 — 1 complaint
- 2024 FREIGHTLINER BUSINESS CLASS M2 — 0 complaints
- 2025 FREIGHTLINER BUSINESS CLASS M2 — 1 complaint
Other FREIGHTLINER Models
- FREIGHTLINER CASCADIA — 396 total complaints
- FREIGHTLINER FREIGHTLINER — 188 total complaints
- FREIGHTLINER CONVENTIONAL — 117 total complaints
- FREIGHTLINER COLUMBIA — 110 total complaints
- FREIGHTLINER CENTURY — 76 total complaints
- FREIGHTLINER SPRINTER 2500 — 64 total complaints
- FREIGHTLINER FL-70 — 50 total complaints
- FREIGHTLINER MT — 39 total complaints