2016 FREIGHTLINER BUSINESS CLASS M2 — Problems, Recalls & Safety Data
N/A
Safety Rating
1
Owner Complaint
16
Recalls
44
Service Bulletins
0
Investigations
Overview of the 2016 FREIGHTLINER BUSINESS CLASS M2
The 2016 FREIGHTLINER BUSINESS CLASS M2 has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There have been 20 recall campaigns affecting this vehicle, covering issues with ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE, POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES. 44 technical service bulletins have been issued by Daimler Trucks North America, LLC for this model year. The most commonly reported problem area is the Service Brakes (1 complaint).
Recalls for the 2016 FREIGHTLINER BUSINESS CLASS M2
NHTSA has recorded 20 recalls for the 2016 FREIGHTLINER BUSINESS CLASS M2, potentially affecting up to 100,970 vehicles.
Recall 24V924000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 139 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
Consequence: An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
Remedy: Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
View full details →Recall 24V924000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 139 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
Consequence: An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
Remedy: Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
View full details →Recall 21V067000 — POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
| 15,835 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2014-2019 Freightliner Business Class M2 vehicles. The retaining clip that connects the transmission oil cooler line to the in-tank oil cooler may fail, possibly resulting in a transmission fluid leak.
Consequence: If a rapid loss of transmission fluid occurs while driving, it could result in a road hazard for other motorists, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the retaining clip with a collar and clamp connection, free of charge. The recall began on April 9, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall...
View full details →Recall 20V214000 — EXTERIOR LIGHTING
| 63,175 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially...
Consequence: The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's...
View full details →Recall 18V251000 — SERVICE BRAKES, AIR:DISC:CALIPER
| 40 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2019 Freightliner Business Class M2 trucks built with air disk brakes and spring suspension. The rear disk brake calipers may have been mounted in an incorrect orientation allowing the caliper to contact the suspension, reducing brake effectiveness.
Consequence: Reduced braking effectiveness can increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will correct the orientation the rear brake calipers, free of charge. The recall began on June 14, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-767.
View full details →Recall 17V402000 — SERVICE BRAKES, AIR
| 1,550 vehicles affected
Defect: Daimler Trucks North America (DTNA) is recalling certain 2015-2017 Freightliner M2 Business Class, 108SD, and 114SD vehicles. The affected vehicles might not have a required check valve installed in one of the ports of the spring brake modulation valve. Without the valve, the primary air system is not isolated from the secondary air system.
Consequence: A rapid loss of air pressure in the secondary system could cause a similar rapid loss of pressure in the primary system, which may lead to a sudden application of the parking brakes. This could increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect the vehicles, installing a check valve, as necessary, free of charge. The recall began on August 24, 2017. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is...
View full details →Recall 17V043000 — ELECTRICAL SYSTEM:SOFTWARE
| 769 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2017 Freightliner Business Class M2, 108SD, and 114SD trucks. The affected trucks have been modified to be equipped with both left hand and right hand instrument clusters. Due to incompatibilities between the displays, the instrument clusters and/or turn signals may become unresponsive.
Consequence: Unresponsive instrument clusters and/or turn signals can increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the left instrument cluster with a cluster compatible with the right display, free of charge. The recall began on May 8, 2017. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number...
View full details →Recall 16V666000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
| 3,329 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2016-2017 Freightliner Custom Chassis (FCCC) S2 chassis and Freightliner Business Class M2 trucks and non-school buses manufactured March 3, 2015, to September 8, 2016, equipped with ICU3s instrument clusters and hydraulic brakes. In the event of a brake malfunction, these clusters may illuminate the Brake System Malfunction telltale/indicator lamp...
Consequence: If "PARK" illuminates instead of the word "BRAKE," the driver will be unaware of a braking issue or malfunction, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ICU3s instrument clusters with new clusters, free of charge. An interim notification letter was sent to owners on November 4, 2016. The remedy is now available. A second notice was mailed...
View full details →Recall 16V666000 — SERVICE BRAKES, HYDRAULIC
| 3,329 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2016-2017 Freightliner Custom Chassis (FCCC) S2 chassis and Freightliner Business Class M2 trucks and non-school buses manufactured March 3, 2015, to September 8, 2016, equipped with ICU3s instrument clusters and hydraulic brakes. In the event of a brake malfunction, these clusters may illuminate the Brake System Malfunction telltale/indicator lamp...
Consequence: If "PARK" illuminates instead of the word "BRAKE," the driver will be unaware of a braking issue or malfunction, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ICU3s instrument clusters with new clusters, free of charge. An interim notification letter was sent to owners on November 4, 2016. The remedy is now available. A second notice was mailed...
View full details →Recall 16V658000 — SERVICE BRAKES, AIR:DISC:CALIPER
| 251 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2016-2017 Freightliner M2 Business Class and 114 SD trucks manufactured March 10, 2015, to July 11, 2016. The brake caliper mounting bolts on the affected vehicles may be incorrectly torqued, allowing the bolts to loosen and detach.
Consequence: If the brake caliper mounting bolts loosen or detach, braking ability may be reduced, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts for the proper torque and tighten them as necessary, free of charge. An interim notice was sent to owners on November 7, 2016. The final remedy is...
View full details →Recall 16V634000 — POWER TRAIN:AXLE HUBS
| 156 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2017 Freightliner M2 Business Class, 108 SD, 114 SD, Cascadia, Coronado, Western Star 4700, 4800, and 5700 XE trucks manufactured March 15, 2013, to July 29, 2016 and equipped with Conmet aluminum non-high capacity hubs. These vehicles specify a front axle weight limit that may be greater than that...
Consequence: If a wheel separates from the axle, there would be an increased risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the front axle hubs, free of charge. The recall began during November 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-718.
View full details →Recall 16V207000 — TIRES
| 4 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2016 114SD and M2 Business Class trucks manufactured from June 10, 2015, through October 1, 2015. The affected vehicles have front axles that have a 20,000 pound capacity, however, the installed Bridgestone R249 front tires have a lower maximum load capacity.
Consequence: The operator may unintentionally overload the tires, possibly causing tire failure thereby increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the front tires with tires of a higher load capacity, free of charge. The recall began on June 7, 2016. Owners may contact DTNA customer service at 800-547-0712. DTNA's recall number for...
View full details →Recall 16V206000 — SERVICE BRAKES, AIR:DISC:CALIPER
| 702 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2010-2017 Freightliner M2 Business Class, 108SD, 114SD, and Columbia trucks manufactured from January 6, 2010, through February 29, 2016, equipped with certain Bendix rear disk brakes and spring suspensions. The rear disk brake caliper may have been installed incorrectly, thus allowing the caliper to contact the suspension.
Consequence: Caliper contact with the spring suspension may reduce the braking effectiveness, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will correct the orientation of the rear brake calipers, as necessary, free of charge. The recall began on June 8, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's recall number for this...
View full details →Recall 15V859000 — POWER TRAIN:AXLE ASSEMBLY
| 43 vehicles affected
Defect: Daimler Trucks North America, Inc. (DTNA) is recalling certain model year 2015-2016 Freightliner 108SD, 114SD, Business Class M2, and Western Star 4900 vehicles manufactured September 26, 2014, to November 6, 2015, and equipped with certain drive axles manufactured by Marmon-Herrington. The affected axles have hex nuts on the flange yoke that may not have been properly tightened.
Consequence: If the hex nuts are not tightened to specification, the driveshaft may disconnect from the drive axle, resulting in a loss of propulsion and increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect the hex nuts, tightening them as necessary, free of charge. The recall began on February 5, 2016. Owners may contact DTNA customer service at 1-800-745-8000, or Marmon-Herrington customer service at 1-800-547-0712. DTNA's...
View full details →Recall 15V617000 — POWER TRAIN:MANUAL TRANSMISSION
| 14 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2015-2016 Freightliner Cascadia, Business Class M2, 108SD, 114SD, and Western Star 4700 trucks manufactured January 4, 2015, to April 24, 2015, and equipped with Eaton Fuller FR 10-speed manual transmissions. In the affected vehicles, when the transmission shift lever is moved from reverse to neutral, the reverse gear may...
Consequence: Even though the transmission has been shifted out of reverse into neutral, the vehicle may unexpectedly move backwards, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect and repair the affected transmissions if necessary, free of charge. The recall began on November 24, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-693.
View full details →Recall 15V586000 — SERVICE BRAKES, AIR:DISC:CALIPER
| 53 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2016 Freightliner Business Class M2, 108SD, and 114SD trucks manufactured April 30, 2013, to September 14, 2015. Due to incorrect positioning, the rear disk brake calipers may contact the spring suspension reducing rear brake performance.
Consequence: A reduction in braking performance can increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will correct the orientation of the rear brake calipers, free of charge. The recall began on November 13, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-688.
View full details →Recall 15V586000 — SUSPENSION:REAR
| 53 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2016 Freightliner Business Class M2, 108SD, and 114SD trucks manufactured April 30, 2013, to September 14, 2015. Due to incorrect positioning, the rear disk brake calipers may contact the spring suspension reducing rear brake performance.
Consequence: A reduction in braking performance can increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will correct the orientation of the rear brake calipers, free of charge. The recall began on November 13, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-688.
View full details →Recall 15V613000 — STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT
| 10,843 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2016 Freightliner Cascadia, Business Class M2, 108SD, 114SD, 122SD, Coronado Glider, and Columbia Glider vehicles manufactured June 29, 2015, to September 7, 2015. In the affected vehicles, the steering arm bolts may not be properly tightened.
Consequence: If the steering arm bolts are not properly tightened, the steering arm may separate from the knuckle causing a loss of steering and increasing the risk of a crash.
Remedy: DTNA will notify owners, and Daimler Trucks North America or Detroit Diesel authorized service facilities will inspect the steering arm bolts, tightening them as necessary, free of charge. The recall began on November 12, 2015. Owners may contact DTNA customer...
View full details →Recall 15V620000 — ELECTRICAL SYSTEM:IGNITION:MODULE
| 273 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2016 Freightliner Cascadia, Business Class M2, 108SD, 114SD, and 122SD, Western Star 4700 and 4900, Thomas Built Buses Saf-T-Liner C2, and Freightliner MT55 vehicles manufactured August 7, 2015, to August 26, 2015. The affected vehicles are equipped with certain Cummins ISB6.7, ISL9, ISX12 or ISX15 engines whose engine control...
Consequence: An engine that stalls without warning increases the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ECM free of charge. The recall began on October 22, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-690.
View full details →Recall 15V620000 — ENGINE AND ENGINE COOLING:ENGINE
| 273 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2016 Freightliner Cascadia, Business Class M2, 108SD, 114SD, and 122SD, Western Star 4700 and 4900, Thomas Built Buses Saf-T-Liner C2, and Freightliner MT55 vehicles manufactured August 7, 2015, to August 26, 2015. The affected vehicles are equipped with certain Cummins ISB6.7, ISL9, ISX12 or ISX15 engines whose engine control...
Consequence: An engine that stalls without warning increases the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ECM free of charge. The recall began on October 22, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-690.
View full details →Owner Complaints for the 2016 FREIGHTLINER BUSINESS CLASS M2
1 complaint has been filed with NHTSA for the 2016 FREIGHTLINER BUSINESS CLASS M2. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Service Brakes | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
ROLL PIN WHICH SECURES PARK BRAKE KNOB ROUTINELY WORKS IT WAY OUT OF THE KNOB AND PREVENTS (DEPENDING ON WHAT POSITION VALVE IS IN) EITHER APPLICATION OR RELEASE OF PARKING BRAKE. OCCURS WHEN VEHICLE IS STATIONARY AND USING PARKING BRAKE.
Safety Rating for the 2016 FREIGHTLINER BUSINESS CLASS M2
NHTSA has not yet tested the 2016 FREIGHTLINER BUSINESS CLASS M2 in its New Car Assessment Program.
Technical Service Bulletins for the 2016 FREIGHTLINER BUSINESS CLASS M2
Daimler Trucks North America, LLC has issued 44 technical service bulletins (TSBs) for the 2016 FREIGHTLINER BUSINESS CLASS M2. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SS3124-FTL — ELECTRICAL SYSTEM
Service Solution for Legacy M2 Bulkhead Module (BHM) Replacement and Diagnosticlink Issue
TSB91-016-FTL — SEATS
Technical Service Bulletin for Repairing Seat Occupancy Sensor for ISRI, SEARS and National Truck Seats
CXA 10_17_Misrated engine — ENGINE
CX Advocate for Legacy M2 – Misrated Engines in Emergency Vehicles (SF695)
SF671_V2-DLR LTR — STRUCTURE:BODY
Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: 3 new SRTs and repair procedures have been created to address specific issues that arise during the repair.
TechTalk8131 — ELECTRICAL SYSTEM
Tech Talk discussion on M2 BHM code SPN 7000 FMI 4 and 6. AKA SPN 1491.
Techtalk7932 — ELECTRICAL SYSTEM
Tech Talk discussion on BHM fault codes 882/4 6892/4.
TechTalk7832 — ELECTRICAL SYSTEM
Tech talk discussion on lights cut off with wiper activation.
TechTalk7832 — EXTERIOR LIGHTING
Tech talk discussion on lights cut off with wiper activation.
TechTalk7832 — VISIBILITY
Tech talk discussion on lights cut off with wiper activation.
TechTalk7685 — VEHICLE SPEED CONTROL
Tech Talk discussion on cruise not working on an M2 with Caterpillar engine.
Showing 10 of 44 technical service bulletins.
NHTSA Investigations for the 2016 FREIGHTLINER BUSINESS CLASS M2
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the FREIGHTLINER BUSINESS CLASS M2
- 2011 FREIGHTLINER BUSINESS CLASS M2 — 0 complaints
- 2012 FREIGHTLINER BUSINESS CLASS M2 — 4 complaints
- 2013 FREIGHTLINER BUSINESS CLASS M2 — 0 complaints
- 2014 FREIGHTLINER BUSINESS CLASS M2 — 0 complaints
- 2015 FREIGHTLINER BUSINESS CLASS M2 — 4 complaints
- 2016 FREIGHTLINER BUSINESS CLASS M2 (current)
- 2017 FREIGHTLINER BUSINESS CLASS M2 — 1 complaint
- 2018 FREIGHTLINER BUSINESS CLASS M2 — 0 complaints
- 2019 FREIGHTLINER BUSINESS CLASS M2 — 0 complaints
- 2020 FREIGHTLINER BUSINESS CLASS M2 — 8 complaints
- 2021 FREIGHTLINER BUSINESS CLASS M2 — 2 complaints
Other FREIGHTLINER Models
- FREIGHTLINER CASCADIA — 396 total complaints
- FREIGHTLINER FREIGHTLINER — 188 total complaints
- FREIGHTLINER CONVENTIONAL — 117 total complaints
- FREIGHTLINER COLUMBIA — 110 total complaints
- FREIGHTLINER CENTURY — 76 total complaints
- FREIGHTLINER SPRINTER 2500 — 64 total complaints
- FREIGHTLINER FL-70 — 50 total complaints
- FREIGHTLINER MT — 39 total complaints