2011 FORD FIESTA — Problems, Recalls & Safety Data

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4/5

★★★★

Safety Rating

1,039

Owner Complaints

52 Crashes 7 Fires 6 Deaths

3

Recalls

ACTIVE RECALL

25

Service Bulletins

0

Investigations

Overview of the 2011 FORD FIESTA

The 2011 FORD FIESTA has received a total of 1,039 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 6 recall campaigns affecting this vehicle, covering issues with LATCHES/LOCKS/LINKAGES:DOORS:LATCH. 25 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problems involve the Power Train (336 complaints), Engine (107 complaints), and Electrical System (89 complaints).

Recalls for the 2011 FORD FIESTA

NHTSA has recorded 6 recalls for the 2011 FORD FIESTA, potentially affecting up to 9,200,203 vehicles.

Recall 20V331000 — LATCHES/LOCKS/LINKAGES:DOORS:LATCH

| 2,147,323 vehicles affected

Defect: Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making...

Consequence: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their...

View full details →

Recall 20V331000 — LATCHES/LOCKS/LINKAGES:DOORS:LATCH

| 2,147,323 vehicles affected

Defect: Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making...

Consequence: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their...

View full details →

Recall 20V331000 — LATCHES/LOCKS/LINKAGES:DOORS:LATCH

| 2,147,323 vehicles affected

Defect: Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making...

Consequence: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their...

View full details →

Recall 20V331000 — LATCHES/LOCKS/LINKAGES:DOORS:LATCH

| 2,147,323 vehicles affected

Defect: Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making...

Consequence: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their...

View full details →

Recall 15V246000 — LATCHES/LOCKS/LINKAGES:DOORS:LATCH

| 456,440 vehicles affected

Defect: Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including...

Consequence: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford...

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Recall 12V488000 — AIR BAGS

| 154,471 vehicles affected

Defect: Ford is recalling certain model year 2011-2013 Fiesta vehicles, manufactured from November 3, 2009 through September 21, 2012. The vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection." The passenger side curtain air bag will not deploy in the event of a side impact collision when the front passenger seat is empty. Although...

Consequence: An occupant in the right rear seating position will not have coverage from the side curtain air bag in a side impact collision when the front passenger seat is empty, increasing the risk of injury to the right rear occupant.

Remedy: Ford will notify owners and dealers will reprogram the vehicle's software free of charge so that it no longer suppresses the passenger side curtain air bag when the front passenger seat is empty, and consistent with the description in the...

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Owner Complaints for the 2011 FORD FIESTA

1,039 complaints have been filed with NHTSA for the 2011 FORD FIESTA. Below is a breakdown by vehicle component.

Power Train
Complaints: 336 10 Crashes 13 Injuries
Engine
Complaints: 107 4 Crashes 1 Fire 7 Injuries
Electrical System
Complaints: 89 1 Crash 1 Fire 1 Injury
Structurebody
Complaints: 89 4 Crashes 1 Fire 3 Injuries
Unknown Or Other
Complaints: 58 2 Fires
Vehicle Speed Control
Complaints: 55 4 Crashes 1 Fire
Structurebodydoor
Complaints: 34 1 Injury
Steering
Complaints: 26
Air Bags
Complaints: 23 16 Crashes 1 Fire 15 Injuries
Power Trainautomatic Transmission
Complaints: 23
Latcheslockslinkagesdoorslatch
Complaints: 21
Latcheslockslinkages
Complaints: 20
Electronic Stability Control Esc
Complaints: 18 1 Crash 4 Injuries
Fuelpropulsion System
Complaints: 15
Service Brakes
Complaints: 14 1 Injury
Engine And Engine Cooling
Complaints: 10
Fuel System Gasoline
Complaints: 10 1 Crash 2 Injuries
Exterior Lighting
Complaints: 9
Seat Belts
Complaints: 9 4 Crashes 5 Injuries 3 Deaths
Seats
Complaints: 9 1 Crash 1 Injury
Suspension
Complaints: 9 1 Crash
Traction Control System
Complaints: 7
Visibilitywiper
Complaints: 6
Electrical Systemwiringfuses And Circuit Breakers
Complaints: 4
Power Trainautomatic Transmissioncontrol Module Tcmpcmtecm
Complaints: 4
Child Seat
Complaints: 3 3 Crashes 4 Injuries 3 Deaths
Equipment Adaptivemobility
Complaints: 3
Power Trainclutch Assembly
Complaints: 3
Service Brakes Hydraulic
Complaints: 3
Structure
Complaints: 3
Wheels
Complaints: 3 1 Crash 2 Injuries
Exterior Lightingheadlights
Complaints: 2
Air Bagsfrontal
Complaints: 1
Electrical System12v24v48v Battery
Complaints: 1
Electrical Systemhorn
Complaints: 1
Electrical Systemwiring
Complaints: 1
Engine And Engine Coolingcooling Systemfan
Complaints: 1
Engine And Engine Coolingcooling Systemradiator Assembly
Complaints: 1
Engine And Engine Coolingexhaust System
Complaints: 1
Equipmentapplianceair Conditioner
Complaints: 1
Exterior Lightingtail Lights
Complaints: 1
Fuel System Gasolinefuel Injection System
Complaints: 1
Tires
Complaints: 1 1 Crash
Vehicle Speed Controlaccelerator Pedal
Complaints: 1
Vehicle Speed Controlcruise Control
Complaints: 1
Visibilitydefrosterdefoggerhvac Systemheater Core
Complaints: 1

Most Recent Complaints

#11691605 | STEERING | | N/A miles
While driving my car with my two little nieces in the backseat, I heard a sound that made me think a wheel was coming off. As long as I was driving straight, the vehicle seemed to be okay. But when I made a turn onto the next road, something broke underneath the car and we began to spin around. It felt like the wheels were rubbing under the floor of the car and we were in the middle of the street. When I got out, I saw the rear wheels were cocked at an angle to the rest of the car. I thank God we weren't on a busy highway where we could have all been killed.
#11691605 | UNKNOWN OR OTHER | | N/A miles
While driving my car with my two little nieces in the backseat, I heard a sound that made me think a wheel was coming off. As long as I was driving straight, the vehicle seemed to be okay. But when I made a turn onto the next road, something broke underneath the car and we began to spin around. It felt like the wheels were rubbing under the floor of the car and we were in the middle of the street. When I got out, I saw the rear wheels were cocked at an angle to the rest of the car. I thank God we weren't on a busy highway where we could have all been killed.
The contact owns a 2011 Ford Fiesta. The contact stated that while driving at various speeds, the vehicle stalled. There was no warning light illuminated. The vehicle was pushed to the side of the road on several occasions. The vehicle was able to restart after 10 minutes; however, the failure recurred upon resuming driving. The vehicle was taken to an independent mechanic, where it was diagnosed. The mechanic related the failure to Ford Campaign Number: 15B22 (Transmission Control Module Reprogramming for Overt TCM Failure Warning). The dealer was contacted, and an appointment was scheduled for the vehicle to be repaired under Ford Campaign Number: 15B22. The contact stated that upon towing the vehicle to the dealer, the dealer refused to service the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 106,902.
#11678059 | ELECTRICAL SYSTEM | | N/A miles
I am having issues with the fuse box under the hood. I keep shorting out on my headlights ans AC clutch relay. I've purchased new head lights (bulbs), replaced them and they still didn't work. I checked the fuses after investigation online and they have blown. I had my AC completely fixed and it ran fine for a while, then stopped working. I had it checked and was told the AC relay clutch fuse was loose. I replaced it. Three weeks later it shorted out, again.
The contact owns a 2011 Ford Fiesta. The contact stated that while driving on a main road at 30 MPH, the transmission shifted independently to neutral(N). The contact pulled over and restarted the vehicle. The contact shifted to drive(D) and drove to the residence. The vehicle was towed to the local dealer, where it was diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

View all Power Train complaints →

Safety Rating for the 2011 FORD FIESTA

The 2011 FORD FIESTA received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★ (4/5)
Frontal Crash ★★★★ (4/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2011 FORD FIESTA

Ford Motor Company has issued 25 technical service bulletins (TSBs) for the 2011 FORD FIESTA. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

14M02 06 — POWER TRAIN

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission; Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Non-Ford Part Usage: • Vehicles that are still covered by the 8 years/80,000-mile Emissions warranty coverage MUST be serviced...

14M02-S4 — POWER TRAIN

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Extended Warranty Coverage

19N07-S1 — POWER TRAIN

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Service Warranty Coverage

15B22-S3 — POWER TRAIN

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Reprogramming for Overt TCM Failure Warning

SSM 47076 — ELECTRICAL SYSTEM

2011 Fiesta vehicles may display a DTC of U2101 after replacing an RFA module. The DTC U2101 will not cause any vehicle symptoms and can be disregarded. The RFA is not programmable and does not require programmable module installation, as-built configuration or module reprogramming when replaced.

TSB18-2024 — EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2011-2017 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and prior screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower...

17B16 — ELECTRICAL SYSTEM

Certain 2011 Model Year Fiesta Vehicles - Battery Junction Box Clean and Seal

17B16 — EQUIPMENT

Certain 2011 Model Year Fiesta Vehicles - Battery Junction Box Clean and Seal

TSB-14-0131 — POWER TRAIN:AUTOMATIC TRANSMISSION

FORD: ON SOME VEHICLES, WITH LIGHT ACCELERATION, TRANSMISSION CLUTCH WOULD SHUDDER, EXCESSIVELY, AND POSSIBLY WOULD LEAK TRANSMISSION FLUID FROM CLUTCH HOUSING. MODEL 2011-14 FIESTA, FOCUS. *PE UPDATED 9/25/2015 *CN

14M02 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

THIS TSB CONTAINS AN OWNER LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. FORD FIESTA 2011: SOME CUSTOMERS MAY EXPERIENCE ELECTRICAL FAILURES WHILE DRIVING, WHICH ARE SYMPTOMS OF LOSS TRANSMISSION ENGAGAEMENT. SEE DOCUMENT SEARCH BUITTON FOR OWNERS LETTER *LJ UPDATE 06/10/15 *CW UPDATED 11/06/15 *CN

Showing 10 of 25 technical service bulletins.

NHTSA Investigations for the 2011 FORD FIESTA

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the FORD FIESTA

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Other FORD Models

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