2017 FORD EXPEDITION Visibilitywiper Problems

The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure.

REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD...

AS I WAS DRIVING DOWN I-29 AT 5:00 SUNDAY MORNING WITH MY WIFE AND 4 CHILDREN A TRUCK PASSED ME. IT WAS 4 DEGREES OUTSIDE, BUT THE SALT THAT THE STATE HAD PUT ON THE ROAD WAS MELTING THE SNOW ALONG THE ROAD CAUSING THE ROAD TO BE WET WITH SALTY WATER. AS THE SEMI PASSED US, IT SPRAYED THE SALT MIXTURE ONTO OUR FRONT WINDSHIELD. I LOST VISION OF THE INTERSTATE, SO I HIT THE WIPER FLUID LEVER. NOTHING CAME OUT, SO I TRIED IT AGAIN. AGAIN NOTHING HAPPENED. I COULD HEAR THE MOTOR RUNNING BUT NOTHING WAS COMING OUT. WITHOUT BEING ABLE TO SEE, I HAD TO SLOW MY VEHICLE AND PULL OFF THE ROAD WITHOUT BEING SURE WHAT I WAS PULLING ON. I COULDN'T SEE ANYTHING OUT OF THE FRONT WINDOW. WE HAD 2 HOURS LEFT TO DRIVE AND THE ROAD DIDN'T LOOK TO BE ANY DRYER...