NHTSA Complaint #11183889 — 2017 FORD EXPEDITION

AS I WAS DRIVING DOWN I-29 AT 5:00 SUNDAY MORNING WITH MY WIFE AND 4 CHILDREN A TRUCK PASSED ME. IT WAS 4 DEGREES OUTSIDE, BUT THE SALT THAT THE STATE HAD PUT ON THE ROAD WAS MELTING THE SNOW ALONG THE ROAD CAUSING THE ROAD TO BE WET WITH SALTY WATER. AS THE SEMI PASSED US, IT SPRAYED THE SALT MIXTURE ONTO OUR FRONT WINDSHIELD. I LOST VISION OF THE INTERSTATE, SO I HIT THE WIPER FLUID LEVER. NOTHING CAME OUT, SO I TRIED IT AGAIN. AGAIN NOTHING HAPPENED. I COULD HEAR THE MOTOR RUNNING BUT NOTHING WAS COMING OUT. WITHOUT BEING ABLE TO SEE, I HAD TO SLOW MY VEHICLE AND PULL OFF THE ROAD WITHOUT BEING SURE WHAT I WAS PULLING ON. I COULDN'T SEE ANYTHING OUT OF THE FRONT WINDOW. WE HAD 2 HOURS LEFT TO DRIVE AND THE ROAD DIDN'T LOOK TO BE ANY DRYER AHEAD OF US. WE HAD TO STOP AT SEVERAL GAS STATIONS ALONG THE ROUTE JUST TO WASH THE DIRT FROM OUR FRONT WINDOW, BUT IF WE WERE PASSED BY ANYTHING WE HAD TO MAKE SURE TO BE AWARE OF THE FACT THAT I COULD LOOSE COMPLETE VISION OF THE ROADWAY AHEAD OF US. OUR REAR WIPER FLUID WOULDN'T WORK EITHER. THE TEMP GOT TO 10 THAT DAY. MY WIPER FLUID NEVER DID WORK. ONLY AFTER IT SAT IN THE GARAGE FOR 2 HOURS WOULD IT EVEN WORK. SO I DECIDED TO GO DRIVE AND SEE HOW LONG IT WOULD WORK FOR, 20 MINUTES BEFORE IT STOPPED. IT WAS 10 DEGREES WHEN I TESTED IT. SO TODAY I CALLED MY DEALERSHIP, SIOUX CITY FORD. I WAS TOLD THAT I WOULD HAVE TO GO BUY DIFFERENT WASHER FLUID. I ASKED THEM IF THEY USED TO DIFFERENT WASHER FLUID IN THE SYSTEM AND THAT I WOULD HAVE TO DRAIN OUT THE OLD STUFF AND PUT NEW STUFF IN IT. I JUST HAD MY CAR IN FOR AN OIL CHANGE AND THEY USED THE CHEEP STUFF. THE LADY ON THE PHONE SAID THAT IS ALL THEY HAVE, AND THAT IF I REQUEST THEM TO USE ANYTHING DIFFERENT, WE WOULD HAVE TO BUY OUR OWN AND EITHER BRING IT IN, OR FILL IT OURSELVES. WE WERE GOING 75 WHEN I LOST COMPLETE VISION OF THE ROAD WITH NO WAY TO CLEAN MY WINDOW.