2019 FORD EDGE Power Trainautomatic Transmission Problems

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle jerked upon acceleration or deceleration. No warning lights were ever illuminated. The vehicle was taken to a local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 86,000.

See attached document for complaint.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle downshifted with the transmission speed sensor warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic was provided the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000.

It won’t go to reverse occasionally after driving from 2 to 5 hours. When i switch to reverse, transmission won’t engage to reverse. Happened occasionally. I informed the service advisor during the service.