2013 DODGE DURANGO Structure Problems

The contact owned a 2013 Dodge Durango. The contact stated that while the vehicle was in the driveway parked unattended, it caught fire without warning. The contact's husband noticed the vehicle was on fire while approaching the resident. The fire department was on the scene and stated it was due to an electrical fire in the vanity mirror. There were no reported injuries, air bag deployment or a police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The insurance company deemed the vehicle a total loss. The failure mileage was approximately 123.000.

RATTLING NOISE FROM DASHBOARD ON DRIVER'S SIDE NOTED EARLIER, BUT BROUGHT TO SERVICE ATTENDANT'S ATTENTION ON THE GIVEN DATE. WAS TOLD THE SOUND/NOISE COULD NOT BE DUPLICATED, BUT IF I COULD BRING IN VIDEO WITH SOUND THEY WOULD BE ABLE TO DETERMINE ISSUE. I MADE AN APPOINTMENT FOR 07/12/14 TO HAVE THIS AND OTHER ISSUES ADDRESSED. WHEN I SHOWED UP FOR MY APPOINTMENT, I WAS TOLD THE ELECTRICITY HAD BEEN OUT THE DAY BEFORE AND THEY WERE BACKED UP WITH CUSTOMERS (AT 8:05 AM) AND ONLY ACCEPTING OIL CHANGES. THEY TOOK DOWN ALL VEHICLE INFORMATION/SERVICE INFORMATION AND TOLD ME THEY WOULD CONTACT ME TO SCHEDULE A NEW APPOINTMENT TO ADDRESS ALL CONCERNS. IT IS NOW 08/05/2014 AND I HAVE YET TO RECEIVE A RETURN PHONE OR EMAIL. THE RATTLING NOISE CAN BE DUPLICATED IF I AM DRIVING OVER A SMOOTH OR BUMPY ROAD, AND CAN BE HEARD BETWEEN 30+ MPH....