1998 DODGE DAKOTA — Problems, Recalls & Safety Data
N/A
Safety Rating
793
Owner Complaints
12
Recalls
16
Service Bulletins
0
Investigations
Overview of the 1998 DODGE DAKOTA
The 1998 DODGE DAKOTA has received a total of 793 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 13 recall campaigns affecting this vehicle, covering issues with EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING, SUSPENSION:FRONT:HUB. 16 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Suspensionfrontcontrol Armupper Ball Joint (137 complaints), Suspensionfrontcontrol Armlower Ball Joint (105 complaints), and Power Trainautomatic Transmission (33 complaints).
Recalls for the 1998 DODGE DAKOTA
NHTSA has recorded 13 recalls for the 1998 DODGE DAKOTA, potentially affecting up to 899,478 vehicles.
Recall 09E025000 — EXTERIOR LIGHTING:HEADLIGHTS
| 42,540 vehicles affected
Defect: DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Consequence: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy: DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
View full details →Recall 09E012000 — EXTERIOR LIGHTING
| 16,270 vehicles affected
Defect: SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Consequence: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy: SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
View full details →Recall 08E064000 — SUSPENSION:FRONT:HUB
| 2,805 vehicles affected
Defect: SKF IS RECALLING 2,805 HUB UNITS, PART NO. BR930361, SOLD AS A SERVICE PART FOR 1997-2004 DODGE DAKOTA VEHICLES AND 1999-2003 DODGE DURANGO VEHICLES EQUIPPED WITH 2-WHEEL DRIVE & REAR AXLE ABS. DUE TO A SPECIFICATION ERROR, THE ROTOR PILOT FOR THE HUB UNIT MAY BE TOO LONG. THIS RESULTS IN THE WHEEL TO NOT BE SEATED FULLY AGAINST THE...
Consequence: IMPROPER SEATING OF THE WHEEL CAN RESULT IN EXCESSIVE VIBRATION, BRAKE ROTOR NOISE, DIFFICULTY REMOVING THE WHEEL AFTER INSTALLATION AND OPERATION OF THE VEHICLE, AND POSSIBLY WHEEL-END SEPARATION DURING VEHICLE OPERATION. SHOULD WHEEL-END SEPARATION OCCUR, THE DRIVER COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.
Remedy: SKF WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE HUB UNITS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 5, 2008. OWNERS MAY CONTACT SKF VSM NORTH AMERICA CUSTOMER SERVICE AT 1-800-644-8999.
View full details →Recall 06E065000 — EXTERIOR LIGHTING
| 3,593 vehicles affected
Defect: CERTAIN AJ MOTORSPORT COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
Consequence: LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
Remedy: AJ MOTORSPORT WILL NOTIFY OWNERS AND OFFER REIMBURSEMENT FOR THE LAMPS. THE RECALL BEGAN ON JULY 31, 2006. OWNERS MAY CONTACT AJ MOTORSPORT AT 626-618-2026.
View full details →Recall 06E024000 — ENGINE AND ENGINE COOLING
| 44,386 vehicles affected
Defect: CERTAIN REPLACEMENT K&N FUEL PERFORMANCE KITS, P/NOS. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, AND 57-1530. ALSO, A SMALL PERCENTAGE OF THESE KITS WERE SOLD UNDER THE MOPAR PERFORMANCE PARTS BRAND NAME (P/NOS. P5007069 AND P5007070). ALL KITS WERE MANUFACTURED FROM APRIL 20, 1999, THROUGH SEPTEMBER 23, 2004. THESE ASSEMBLIES WERE MANUFACTURED AS REPLACEMENT EQUIPMENT FOR CERTAIN DODGE PICKUP TRUCKS AND...
Consequence: A JAMMED OPEN THROTTLE COULD CAUSE UNINTENDED ACCELERATION OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH OR INCREASED STOPING DISTANCES WHEN BRAKING.
Remedy: K&N WILL PROVIDE OWNERS WITH A FREE REPAIR KIT ALONG WITH REPAIR INSTRUCTIONS. THE RECALL BEGAN ON APRIL 20, 2006.
View full details →Recall 06E026000 — EXTERIOR LIGHTING
| 61,944 vehicles affected
Defect: CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
Consequence: WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
Remedy: PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
View full details →Recall 06E022000 — SERVICE BRAKES, HYDRAULIC
| 7,440 vehicles affected
Defect: CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS...
Consequence: LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Remedy: AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
View full details →Recall 01V153000 — AIR BAGS
| 216,100 vehicles affected
Defect: VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000...
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE...
View full details →Recall 00V193000 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
| 40,000 vehicles affected
Defect: VEHICLE DESCRIPTION: PICKUP TRUCKS BUILT WITH 2.5L ENGINES. SOME VEHICLES MAY HAVE BEEN BUILT WITH INADEQUATE CLEARANCE BETWEEN THE LEFT FRONT BRAKE TUBE AND THE POWER STEERING HOSE.
Consequence: A PUNCTURE OF THE LEFT FRONT BRAKE TUBE CAN RESULT IN A LOSS OF BRAKING FORCE AT THE FRONT WHEELS, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT THE BRAKE TUBE AND POWER STEERING HOSE FOR WEAR. IF WEAR IS EVIDENT, THE BRAKE TUBE AND/OR POWER STEERING HOSE WILL BE REPLACED. A POWER STEERING STANDOFF BRACKET WILL BE INSTALLED ON ALL VEHICLES TO ENSURE THAT...
View full details →Recall 00V198000 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
| 437,000 vehicles affected
Defect: VEHICLE DESCRIPTION: PICKUP TRUCKS. SOME VEHICLES MAY HAVE BEEN BUILT WITH INADEQUATE CLEARANCE BETWEEN THE REAR AXLE VENT HOSE AND THE BRAKE HOSE.
Consequence: A PUNCTURE IN THE REAR BRAKE HOSE WILL RESULT IN A LOSS OF BRAKING FORCE AT THE REAR WHEELS.
Remedy: DEALERS WILL INSPECT THE REAR BRAKE HOSE FOR EVIDENCE OF WEAR. WORN BRAKE HOSES WILL BE REPLACED. THE REAR VENT HOSE WILL BE SHORTENED BY 3 INCHES AND A CLIP WILL BE INSTALLED TO ASSURE CLEARANCE BETWEEN THE AXLE VENT...
View full details →Recall 98V208000 — STRUCTURE
| 12,400 vehicles affected
Defect: VEHICLE DESCRIPTION: LIGHT DUTY PICKUP TRUCKS. THESE VEHICLES MAY HAVE BEEN BUILT WITH BOLTS THAT WERE NOT PROPERLY HARDENED. THE BOLTS WERE USED TO ATTACH THE CAB AND THE CORE SUPPORT TO THE FRAME.
Consequence: THIS CONDITION CAN ALLOW THE CAB TO SEPARATE FROM THE FRAME INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THESE BOLTS WITH PROPERLY HARDENED BOLTS.
View full details →Recall 97V170000 — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
| 7,500 vehicles affected
Defect: VEHICLE DESCRIPTION: LIGHT DUTY PICKUP TRUCKS (2 WHEEL DRIVE ONLY). THE FRONT BRAKE HOSES OR ANTI-LOCK BRAKE SYSTEM (ABS) SENSOR WIRE MAY BE ABRADED AT THE FRONT WHEELS BY CONTACT WITH A FRONT WHEELHOUSE SPLASH SHIELD.
Consequence: PROLONGED BRAKE HOSE CONTACT CAN CAUSE A PARTIAL LOSS OF THE BRAKING SYSTEM. PROLONGED ABS SENSOR WIRE CONTACT CAN CAUSE A LOSS OF ABS FUNCTION.
Remedy: DEALERS WILL TRIM THE FRONT WHEELHOUSE SPLASH SHIELDS AND THE BRAKE HOSES AND ABS SENSOR WIRES WILL BE INSPECTED. IF EVIDENCE OF ABRASION IS FOUND ON ANY HOSE OR ABS WIRE, THEY WILL BE REPLACED.
View full details →Recall 97V170000 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
| 7,500 vehicles affected
Defect: VEHICLE DESCRIPTION: LIGHT DUTY PICKUP TRUCKS (2 WHEEL DRIVE ONLY). THE FRONT BRAKE HOSES OR ANTI-LOCK BRAKE SYSTEM (ABS) SENSOR WIRE MAY BE ABRADED AT THE FRONT WHEELS BY CONTACT WITH A FRONT WHEELHOUSE SPLASH SHIELD.
Consequence: PROLONGED BRAKE HOSE CONTACT CAN CAUSE A PARTIAL LOSS OF THE BRAKING SYSTEM. PROLONGED ABS SENSOR WIRE CONTACT CAN CAUSE A LOSS OF ABS FUNCTION.
Remedy: DEALERS WILL TRIM THE FRONT WHEELHOUSE SPLASH SHIELDS AND THE BRAKE HOSES AND ABS SENSOR WIRES WILL BE INSPECTED. IF EVIDENCE OF ABRASION IS FOUND ON ANY HOSE OR ABS WIRE, THEY WILL BE REPLACED.
View full details →Owner Complaints for the 1998 DODGE DAKOTA
793 complaints have been filed with NHTSA for the 1998 DODGE DAKOTA. Below is a breakdown by vehicle component.
Most Recent Complaints
The contact owned a 1998 Dodge Dakota. The contact stated that while her husband was driving at 25 MPH and attempting to slow the vehicle with the brake pedal depressed all the way to the floorboard, the vehicle failed to come to a complete stop. As a result, the vehicle careened off the roadway and into a ditch. The air bags did not deploy. A police report was filed, and injuries were reported. The occupants were all transported to an area hospital by EMT for treatment. The driver was treated for chest pain caused by the steering wheel; the contact was treated for a broken arm; the oldest rear seat occupant was treated for a facial injury, losing two front teeth; and the youngest rear seat occupant was treated for a concussion. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss. After investigating the failure, the contact related it to NHTSA Campaign Number: 97V170000 (Service Brakes, Hydraulics), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 5,000.
1 Safety recall found,Reprogram Pcm and inspect Catalytic Converter.I never got a recall notice in the mail just happen to go on line and find it.My engine light,Anti -brake light and emergency light stays on.My speedometer and odometer quit working.I took my truck to the Dodge dealership and they said the parts are discontinued and they cannot get them but they did do a inspection and said everything was ok.I still have the same problems and I am concerned about my safety and the safety of others involved while I am driving my truck.
1 Safety recall found,Reprogram Pcm and inspect Catalytic Converter.I never got a recall notice in the mail just happen to go on line and find it.My engine light,Anti -brake light and emergency light stays on.My speedometer and odometer quit working.I took my truck to the Dodge dealership and they said the parts are discontinued and they cannot get them but they did do a inspection and said everything was ok.I still have the same problems and I am concerned about my safety and the safety of others involved while I am driving my truck.
52019555 For Dodge Dakota Pickup Spare Tire Hoist Wheel Carrier Winch Hanger. Defective Spare Tire Hoist Wheel Carrier Winch Hanger The Spare Tire Hoist Wheel Carrier Winch Hanger contains soft rubber part which disintegrates easily with the elements (rain, cold, dirt, wind, etc.). This allows friction between the metal carrier mechanism and the steel wire that holds the tire. The friction eventually “cuts” the wire which holds the 50 lbs+ spare tire setting it free and dropping from under the truck and onto the road while traveling (moving). Issue The "DEFECTIVE" Replacement part (Spare Tire Hoist Wheel Carrier Winch Hanger continues to be sold in the market with NO Modification. The part should be recalled and corrected to prevent an accident. Car models impacted: Dodge Dakota, Ram, Durango, etc. Experience I was traveling about 40 MPH when the spare tire fell off from under the truck due to this defective part. I saw the tire (via rear view mirror) bounce off about 10 feet in the air and roll down the road at a fast rate of speed until it hit a curve and then a tree. With luck there was no one behind me or pedestrians around. This could have caused a fatal injury if the tire had hit a car behind me as it could have hit the windshield due to the high bounce rate and speed. It would have knocked down and injured a cyclist or motorcycle. It could have even hit and injured a pedestrian!. Thank God none of this happen. Request Please consider recalling this part and modifying it to meet safety standard to prevent potentially fatal injuries. The part is being sold on ebay, Amazon and other retailers. See samples below. Please contact me with any questions. 1.https://tinyurl.com/AMZ-Carrier 2.https://tinyurl.com/Mopat-winch 3.https://tinyurl.com/ebay-hoist
The contact owns a 1998 Dodge Dakota. The contact stated that while driving at various speeds, the vehicle lost motive power. The vehicle was restarted and operated as designed. During the failure, there were no warning lights illuminated. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. Additionally, while depressing the brake pedal a clicking noise was present and the vehicle would not immediately stop. The contact stated that the failure was intermittent. The cause of the failure was not determined. The local dealer was notified of the failure but offered no assistance. The manufacturer was not contacted. The failure mileage was 210,000.
View all Suspensionfrontcontrol Armupper Ball Joint complaints →
Safety Rating for the 1998 DODGE DAKOTA
NHTSA has not yet tested the 1998 DODGE DAKOTA in its New Car Assessment Program.
Technical Service Bulletins for the 1998 DODGE DAKOTA
Chrysler (FCA US, LLC) has issued 16 technical service bulletins (TSBs) for the 1998 DODGE DAKOTA. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
180500 — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SOME VEHICLE ENGINES MAY EXHIBIT A LIGHT-TO-MODERATE SPARK KNOCK CONDITION DURING ACCELERATION (UNDER LOAD). *TT
242099A — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
A CONDITION MAY OCCUR WHILE IN BI-LEVEL MODE, AIR FLOW FROM PANEL VENTS IS LESS THAN THAT OF THE FLOOR VENTS. *TT
235299 — VISIBILITY:WINDSHIELD
SUBJECT REGARDING A SQUEAK HEARD COMING FROM THE WINDOW AREA AS THE WINDOW IS ROLLED DOWN. *TT
090699 — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SUBJECT REGARDING SPARK KNOCK AND ENGINE OIL CONSUMPTION DUE TO INTAKE MANIFOLD PAN GASKET OIL LEAK. *TT
030299A — POWER TRAIN:AXLE ASSEMBLY
SOME VEHICLES MAY EXPERIENCE A HIGH-SPEED DRIVELINE VIBRATION. *TT
030199A — POWER TRAIN:DRIVELINE:DRIVESHAFT
CONDITIONS WITH TWO-PIECE PROPELLER SHAFT BOOT TORN. *TT
030299 — POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
SUBJECT REGARDING HIGH-SPEED DRIVELINE VIBRATION. *TT
180499 — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SOME VEHICLES MAY EXHIBIT A ROUGH IDLE, SAG / HESITATION, START & STALL, AND LIGHT SPARK KNOCK. *TT
235098 — STRUCTURE:BODY
CONDITIONS WITH REAR BOX TIE DOWN BRACKET ATTACHMENT BOLTS ARE RUSTED. *YC
084398 — ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
HEADLAMPS DO NOT ACTIVATE WHEN PANIC MODE HAS BEEN ACTIVATED BY THE PANIC BUTTON ON THE RKE TRANSMITTER. *AK
Showing 10 of 16 technical service bulletins.
NHTSA Investigations for the 1998 DODGE DAKOTA
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the DODGE DAKOTA
- 1993 DODGE DAKOTA — 159 complaints
- 1994 DODGE DAKOTA — 240 complaints
- 1995 DODGE DAKOTA — 294 complaints
- 1996 DODGE DAKOTA — 250 complaints
- 1997 DODGE DAKOTA — 650 complaints
- 1998 DODGE DAKOTA (current)
- 1999 DODGE DAKOTA — 1,011 complaints
- 2000 DODGE DAKOTA — 1,095 complaints
- 2001 DODGE DAKOTA — 945 complaints
- 2002 DODGE DAKOTA — 946 complaints
- 2003 DODGE DAKOTA — 419 complaints
Other DODGE Models
- DODGE DURANGO — 19,139 total complaints
- DODGE GRAND CARAVAN — 18,729 total complaints
- DODGE RAM 1500 — 15,420 total complaints
- DODGE CARAVAN — 14,266 total complaints
- DODGE CHARGER — 8,114 total complaints
- DODGE RAM 2500 — 8,092 total complaints
- DODGE INTREPID — 8,078 total complaints
- DODGE JOURNEY — 7,849 total complaints