2017 CHRYSLER PACIFICA PLUG-IN HYBRID — Problems, Recalls & Safety Data
N/A
Safety Rating
127
Owner Complaints
6
Recalls
16
Service Bulletins
1
Investigation
Overview of the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID
The 2017 CHRYSLER PACIFICA PLUG-IN HYBRID has received a total of 127 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 8 recall campaigns affecting this vehicle, covering issues with HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH. 16 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Electrical System (30 complaints), Hybrid Propulsion System (19 complaints), and Fuelpropulsion System (18 complaints).
Recalls for the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID
NHTSA has recorded 8 recalls for the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID, potentially affecting up to 100,804 vehicles.
Recall 24V536000 — HYBRID PROPULSION SYSTEM
| 15,910 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary,...
View full details →Recall 22V077000 — HYBRID PROPULSION SYSTEM
| 16,741 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary,...
View full details →Recall 20V334000 — ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
| 23,079 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is...
View full details →Recall 20V334000 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
| 23,079 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is...
View full details →Recall 18V740000 — HYBRID PROPULSION SYSTEM
| 10,260 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's...
View full details →Recall 18V740000 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
| 10,260 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's...
View full details →Recall 17V371000 — HYBRID PROPULSION SYSTEM: INVERTER
| 1,375 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Consequence: A vehicle that suddenly cannot be driven, increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners...
View full details →Recall 17V375000 — EQUIPMENT:OTHER:LABELS
| 100 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number...
Consequence: The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.
View full details →Owner Complaints for the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID
127 complaints have been filed with NHTSA for the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 30 | 0 | 4 | 2 | 0 |
| Hybrid Propulsion System | 19 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 18 | 0 | 4 | 2 | 0 |
| Engine | 17 | 0 | 1 | 0 | 0 |
| Power Train | 15 | 0 | 1 | 0 | 0 |
| Unknown Or Other | 10 | 0 | 0 | 0 | 0 |
| Steering | 5 | 0 | 0 | 0 | 0 |
| Service Brakes | 4 | 1 | 0 | 1 | 0 |
| Engine And Engine Cooling | 2 | 0 | 0 | 0 | 0 |
| Air Bags | 1 | 0 | 0 | 0 | 0 |
| Back Over Prevention Sensing System Camera | 1 | 1 | 0 | 1 | 0 |
| Electrical System12v24v48v Battery | 1 | 0 | 1 | 1 | 0 |
| Forward Collision Avoidance | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.
Was driving smelled plastic burning parked it at my house now dash says service charging system. It wont turn on or go into drive. I am afraid its going to catch fire.
The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings or issues were apparent with the vehicle when it was parked and put on the charger.
The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings or issues were apparent with the vehicle when it was parked and put on the charger.
Safety Rating for the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID
NHTSA has not yet tested the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID in its New Car Assessment Program.
Technical Service Bulletins for the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID
Chrysler (FCA US, LLC) has issued 16 technical service bulletins (TSBs) for the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
S2524000012 — UNKNOWN OR OTHER
High Voltage Air Conditioning Refrigerant Dye
08-299-25 — ELECTRICAL SYSTEM
High Voltage Battery Pack Replacement XT1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0EDD-00 - Hybrid/EV Battery Pack "B" Deterioration. ● P0BBE-00 - Hybrid Battery Pack Voltage Variation. ● P1C5E-00...
99965 — UNKNOWN OR OTHER
MODULE - INVERTER
98746 — POWER TRAIN
Warranty Bulletin D-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017 - 2023 Chrysler Pacifica (RU)
08-130-21 — EXTERIOR LIGHTING
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0AA1-00...
08-130-21 — ELECTRICAL SYSTEM
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0AA1-00...
08-044-20 — ELECTRICAL SYSTEM
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processer (AHCP) Diagnostic and System Updates This bulletin involves updating the HCP and the AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may find one or more of the...
08-107-17 — POWER TRAIN
Loose High Voltage Cable at the Power Inverter Module (PIM) Terminal This bulletin involves inspecting the High Voltage Interlock Loop (HVIL) connector and potentially installing a Power Inverter Module (PIM) kit. The customer may describe a loss of vehicle propulsion or a Malfunction Indicator Light (MIL) illuminated with the following...
08-107-17 — EXTERIOR LIGHTING
Loose High Voltage Cable at the Power Inverter Module (PIM) Terminal This bulletin involves inspecting the High Voltage Interlock Loop (HVIL) connector and potentially installing a Power Inverter Module (PIM) kit. The customer may describe a loss of vehicle propulsion or a Malfunction Indicator Light (MIL) illuminated with the following...
08-107-17 — AIR BAGS
Loose High Voltage Cable at the Power Inverter Module (PIM) Terminal This bulletin involves inspecting the High Voltage Interlock Loop (HVIL) connector and potentially installing a Power Inverter Module (PIM) kit. The customer may describe a loss of vehicle propulsion or a Malfunction Indicator Light (MIL) illuminated with the following...
Showing 10 of 16 technical service bulletins.
NHTSA Investigations for the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID
NHTSA has opened 1 investigation into potential safety defects in the 2017 CHRYSLER PACIFICA PLUG-IN HYBRID.
Investigation PE25009 — STEERING:ELECTRIC POWER ASSIST SYSTEM Preliminary Evaluation
Opened:
Intermittent Loss of Electric Power Steering
Other Model Years of the CHRYSLER PACIFICA PLUG-IN HYBRID
- 2017 CHRYSLER PACIFICA PLUG-IN HYBRID (current)
- 2018 CHRYSLER PACIFICA PLUG-IN HYBRID — 374 complaints
- 2019 CHRYSLER PACIFICA PLUG-IN HYBRID — 83 complaints
- 2020 CHRYSLER PACIFICA PLUG-IN HYBRID — 107 complaints
- 2021 CHRYSLER PACIFICA PLUG-IN HYBRID — 39 complaints
- 2022 CHRYSLER PACIFICA PLUG-IN HYBRID — 218 complaints
Other CHRYSLER Models
- CHRYSLER TOWN AND COUNTRY — 18,996 total complaints
- CHRYSLER PACIFICA — 10,103 total complaints
- CHRYSLER 200 — 6,913 total complaints
- CHRYSLER 300 — 6,453 total complaints
- CHRYSLER SEBRING — 4,094 total complaints
- CHRYSLER PT CRUISER — 3,417 total complaints
- CHRYSLER CONCORDE — 2,991 total complaints
- CHRYSLER 300C — 1,758 total complaints