2012 CHRYSLER 300 — Problems, Recalls & Safety Data

Date: February 22, 2026 VIA CERTIFIED MAIL FCA US LLC Customer Care P.O. Box 21-8004 Auburn Hills, MI 48321-8004 RE: FORMAL COMPLAINT – Safety Defect (Rearview Camera Failure) Vehicle 1: 2012 Chrysler 300S (VIN: 2C3CCABG8CH273163) Vehicle 2: 2018 Chrysler 300S (VIN: 2C3CCAGG1JH300032) To the Chrysler Customer Care Team: I am a loyal, multi-vehicle Chrysler owner currently residing in San Diego County. I am writing to formally report a persistent and dangerous safety defect affecting both of my Chrysler 300S vehicles. Description of Defect: In both vehicles, the factory-installed backup camera has failed completely. When the vehicles are shifted into reverse, the infotainment screen remains blank or black. This failure significantly reduces rearward visibility, creating a severe safety risk for pedestrians and property, especially given the known blind spots of the 300S model. Legal and Safety Context: As you are aware, Chrysler has issued multiple recent recalls (including Recall 24V-436) regarding rearview camera software failures. Furthermore, for the 2018 model, Federal Motor Vehicle Safety Standard (FMVSS) No. 111 mandates a functional rear visibility system. The identical failure across two different model years suggests a fundamental defect in the camera hardware or wiring harnesses used in this vehicle line. Requested Resolution: As a long-term supporter of the Chrysler brand, I am requesting a Goodwill Repair for both vehicles. I ask that Chrysler authorize a local authorized dealer in San Diego (Chula Vista/National City) to inspect and repair these camera systems at no cost to me. Please respond to this request in writing within 10 business days. I have also opened a report with the National Highway Traffic Safety Administration (NHTSA) to document these failures. Sincerely, Nicole Lam

The contact owns a 2012 Chrysler 300. The contact stated that while driving at 65 MPH, the temperature gauge had independently increased levels. The contact managed to pull over to the shoulder of the road and was able to restart the vehicle as a temporary repair. The contact stated that while driving at an undisclosed speed, white smoke had leaked through the air vent into the interior cabin before independently shifting the gear into neutral. In addition, a fire had started from under the hood of the vehicle. No warning lights illuminated. The contact stated that a couple of nearby pedestrians attempted to extinguish the fire, but were unsuccessful due to the size of the fire. The contact had COPD, which was impacted during the failure, and medical attention was sought for a heart-related issue. The fire department arrived on the scene to extinguish the fire. A report was filed; however, it was unclear if either the local Fire department or Police department had filed the report. The vehicle was towed to a local tow lot, where it remained and was declared a total loss. The local dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.

The contact owned a 2012 Chrysler 300. The contact stated that while driving at an undisclosed speed, a vehicle abruptly merged in front, causing the contact to T-bone the vehicle. The driver's side air bags did not fully deploy. The front passenger side air bag deployed, but there was no occupant. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss. The contact was transported to the local medical center. The contact sustained injuries to the left shoulder and additional bruises. In addition, the contact received a CT scan due to the contact's head hitting the front windshield. The manufacturer was not made aware of the failure. The failure mileage was approximately 195,000.

My car threw itself in neutral twice in the highway going home.

The Steering Wheel Lock up on me while Driving on the interstate without any warning. I could have been kill. I panic.