2010 CHEVROLET TAHOE Structure Problems

The contact owns a 2010 Chevrolet Tahoe. The contact stated that while her daughter was driving at slow speeds into a parking area, the passenger's side of the vehicle collapsed, rendering the vehicle inoperable. The contact stated that shortly afterwards, Roadside Assistance arrived to tow the vehicle and observed that the frame had split down the center. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 240,000. The VIN was not available.

To Whom It May Concern, I have a 2010 Tahoe LTZ which has a cracked dashboard. I have called around to get this fixed and this is very expensive at the dealership for over $1500. I had checked around and found out that this is a common issue with certain types of GM vehicles and mine is on the list. I will like for this to be replaced by GM because because this is truly a safety issue because the cracks are on the driver side near the airbags. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

2010 TAHOE. MY DASH IS CRACKED. HAVE HAD IT REPLACED ONCE BEFORE AND IT DONE IT AGAIN. *TR

DASHBOARD GOT 2 BIG CRACKS AND I DON'T FEEL SAFE DRIVING MY TAHOE. IT HAS BEEN GARAGE KEPT AT HOME AND WORK. VERY CHEAP MADE DASHBOARD. *TR

THE DASHBOARD HAS CRACKED IN 2 PLACES. NO PRESSURE OR FORCE HAS CAUSED THIS TO HAPPEN. THE FIRST CRACK BY THE AIRBAG HAPPENED IN JULY OF 2017 AND THE SECOND ON THE STEERING SECTION HAPPENED IN MID 2019. IT HAS BEEN GARAGE KEPT FOR 50% OF OWNERSHIP. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET TAHOE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MAY OF 2015. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO PARK THE VEHICLE AND WAIT FOR THE PART TO BECOME AVAILABLE. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED NEAR THE DRIVER AND PASSENGER AIR BAG AREAS. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 CHEVROLET TAHOE. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD CRACKED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (MCKELVEY CHEVROLET, 17488 US-280 DADEVILLE, AL 36853) WHO STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACTED MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE FAILURE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 74,488. UPDATED 11/07/17*LJ *TR

THE DASH IN MY TAHOE RECENTLY CRACKED, & UPON LOOKING ON THE WEB, APPEARS TO BE IN THE SAME PLACE AS MANY OTHERS' ISSUE. I'M NOT SURE WHEN THE CRACK HAPPENED (DRIVING, PARKED, ETC.), BUT IT BECAME VISIBLE TO MY ATTENTION THE OTHER DAY AFTER SOME COLD EVENINGS (COLD FOR SAN FRANCISCO BAY AREA). I USE A SUNSHADE WHEN POSSIBLE. IT IS A REGULAR DRIVER. IMAGE BELOW IS NOT MY VEHICLE BUT ALMOST AN EXACT PLACEMENT VERSION FOR REFERENCE. *TR

THE DASHBOARD IS CRACKING IN SEVERAL PLACES. ONE LOCATION IS RIGHT ABOVE THE INSTRUMENT CLUSTER. THE OTHER IS AROUND THE PASSENGER SIDE AIRBAG. THIS IS A SAFETY HAZARD AS AN AIRBAG DEPLOYMENT COULD RESULT IN PLASTIC BREAKING FREE AND BECOME FLYING PROJECTILES WITHIN THE CABIN. LIKE MANY OTHER VEHICLES WITH THIS SAME ISSUE, THE VEHICLE IS WELL MAINTAINED, GARAGE KEPT, AND IN GOOD WORKING ORDER. THE WAY THAT GM DESIGNED THE DASHBOARDS AND THE MATERIALS USED FOR THE DASHBOARDS ARE THE REASON FOR THIS ISSUE. BOTH GM AND OUR LOCAL DEALERSHIP HAVE DENIED ME ANY ASSISTANCE IN HAVING THE DASHBOARD REPLACED. *TR

MULTIPLE CRACKS ON TOP OF DASHBOARD ON BOTH DRIVER AND PASSENGER SIDES NEAR AIRBAG. *TR

HI THE DASHBOARD HAS 2 CRACKS IN IT. ONE ON DRIVER SIDE AND ONE ON PASSENGER WHERE THE AIRBAG WOULD DEPLOY FROM. I FEEL IT IS A MAJOR SAFETY ISSUE WIT MY CHILDREN IN THE CAR IF AN ACCIDENT WAS TO OCCURS THE PLASTIC DASH BEING CRACKED COULD CUT OR KILL ONE OF MY CHILDREN. THANKS *TR

DASHBOARD HAS NUMEROUS CRACKS. THERE ARE SEVERAL AROUND THE PASSENGER SIDE AIRBAG AND DIRECTLY ABOVE INSTRUMENT PANEL. IF IT CONTINUES, THE INSTRUMENT PANEL WILL BE SPLIT IN TWO. *TR

CRACKED DASHBOARD ON PASSENGER SIDE AT AIRBAG. *TR

THE DASHBOARD KEEPS CRACKING. I HAVE HAD IT REPLACED TWICE NOW AND IT NEEDS TO BE REPLACED AGAIN. I AM CONCERNED ABOUT THE SAFETY DURING A COLLISION OR AIRBAG DEPLOYMENT FROM SHARP PLASTIC EXPOSED DUE TO THE CRACKS IN THE DASH CUTTING THE AIRBAG OR SHARDS OF PLASTIC BECOMING PROJECTILES POTENTIALLY CAUSING INJURY TO OCCUPANTS. *TR

MY DASH BOARD IS CRACKED AROUND THE PASSENGER AIRBAG. I AM CONCERNED ABOUT THE SAFETY DURING A COLLISION OR AIRBAG DEPLOYMENT FROM SHARP PLASTIC EXPOSED DUE TO THE CRACKS IN THE DASH CUTTING THE AIRBAG OR SHARDS OF PLASTIC BECOMING PROJECTILES POTENTIALLY CAUSING INJURY TO OCCUPANTS. *TR

DASH CRACKING COULD CAUSE DAMAGE TO AIRBAG AND SHARP SHRAPNEL IF AIRBAG DEPLOYS. *TR

DASH IS CRACKED... CENTER DASH BOUNCES AND RATTLES DUE TO THE WEIGHT OF CENTER SPEAKER. *TR

DASH HAS CRACKED FROM MIDDLE TO TOP ABOVE INSTRUMENT CLUSTER. DASH IS CRACK ON 2 CORNERS OF IN-DASH AIR BAG WHICH COULD CAUSE THE DASH TO COME APART AND SHARP PIECES BE THROWN TOWARD THE PASSENGER IF THE AIR BAD DEPLOYED. THIS IS THE 2ND DASH ON THE SAME VEHICLE TO CRACK THE FIRST TIME WAS IN 2011 AS WAS REPLACED UNDER WARRANTY. *TR

I HAVE A CRACK IN THE CORNER OF MY AIRBAG. AFTER RESEARCH I HAVE NOTICED THAT THERE ARE MANY PEOPLE COMPLAINING ABOUT CRACKS IN THEIR DASHBOARDS EITHER ON THE CORNER OF THE AIRBAG OR STEERING COLUMN. THERE HAS ALSO BEEN A FACEBOOK PAGE STARTED ABOUT THIS PROBLEM. IT IS GM YUKON AND TAHOE CRACKED DASHBOARDS. LOOKING AT ALL THE PICTURES POSTED THERE IS A BIT SHOCKING. YOU CAN NOT TELL ONE PICTURE FROM ANOTHER BECAUSE THEY ALL ARE CRACKED IN THE SAME SPOT. AFTER CONTACTING GM I WAS TOLD THEY HAVE MANY COMPLAINTS DAILY BUT GM WILL NOT ISSUE A RECALL IN THE DASHBOARDS. MY CONCERN ALONG WITH MANY OTHERS, IS IF THIS COULD SOME HOW AFFECT THE PERFORMANCE OF THE AIRBAG. I CURRENTLY DO NOT ALLOW ANYONE TO RIDE IN MY FRONT SEAT OUT IF FEAR OF THE AIRBAG. *JS

I HAVE READ THOUSANDS OF COMPLAINTS ABOUT THE DASHBOARD BEING CRACKED. MINE HAS DONE THE SAME AND I HAD TAKEN IT TO THE DEALER TO SEE IF IT WAS COVERED UNDER WARRANTY AND THEY HAD TOLD ME NO BECAUSE IT DID NOT COME FROM THE FACTORY LIKE THAT. I'M THINKING WELL NO [XXX], HAVE AN ELECTRICAL ISSUE/POWERTRAIN ISSUE/ENGINE ISSUE/ ETC IT'S PROBABLY NOT GOING TO COME FROM THE FACTORY WITH THE ISSUE. ANYWAY I AM TRYING TO CONTACT CHEVROLET TO FIX THE ISSUE AND/OR PUT OUT A RECALL FOR THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY OLDEST SON BOUGHT A 2010 TAHOE. I LOVED IT AND APPARENTLY MADE A MISTAKE WHEN I TRADED IN MY TOYOTA FOR A 2010 TAHOE. LAST YEAR OUR YOUNGEST SON AND HIS WIFE ALSO PURCHASED A TAHOE (2011). ALL THREE HAVE DASHBOARDS THAT ARE NOW CRACKING. OBVIOUSLY A DEFECT IN THE PRODUCT. IS GM GOING TO DO ANYTHING ABOUT THIS PROBLEM? FROM WHAT I AM READING IT APPEARS TO BE A NATIONWIDE ISSUE WITH THESE VEHICLES. THE CRACK IN MY DASH IS RIGHT ABOVE THE AIRBAG. *TR

AS I WAS RIDING DOWN THE INTERSTATE I HEARD A LOAD POP OR CRACKING SOUND. I LOOKED AROUND THE VEHICLE AND COULDN'T FIND WHERE IT CAME FROM. WHEN I GOT HOME I INSPECTED IT A BIT FURTHER AND FOUND THAT THE DASH HAD CRACKED RIGHT ABOVE THE INSTRUMENT PANEL ON THE DRIVERS SIDE. I COULDN'T BELIEVE MY EYES. A FEW WEEKS LATER THE SAME SOUND OCCURRED AND I NOTICED A CRACK BY THE PASSENGER SIDE AIRBAG. ALTHOUGH IT WASN'T BIG I WAS CONCERNED. JUST A FEW DAYS AFTER THAT....ANOTHER POP. THE CRACK ON THE PASSENGER SIDE HAD EXTENDED IN LENGTH. I HAVE TRIED TO CONTACT CHEVROLET REGARDING THE ISSUE BUT THERE IS ALWAYS A LONG HOLD TIME. THE REASON THAT THIS CONCERNS ME NOW IS THAT IN NOVEMBER I WAS T-BONED AT AN INTERSECTION AND PUSHED INTO A CURB ON THE PASSENGER SIDE AND MUCH TO MY SURPRISE THE AIR...

MY DASHBOARD HAD CRACKED IN 2 PLACES. ONE IS RIGHT NEXT TO THE AIRBAG AND ITS FORCING THE WHOLE DASH TO SHAKE. I'M HOPING THE CRACKS DON'T AFFECT THE AIRBAG IF IT'S EVER NEEDED. I HAVE READ THOUSANDS OF COMPLAINTS ABOUT THE TAHOE DASHBOARD CRACKING. I'M WONDERING WHY THEIR ISN'T A RECALL ON THIS PIECE DUE TO THEM ALL CRACKING BY THE PASSENGER AIRBAG. *TR

NOT SURE IF IT IS A SAFETY ISSUE BUT I HAVE HAD AREAS OF CRACKING ON THE TOP OF THE DASHBOARD. I HAVE NEVER SEEN A VEHICLE HAVE THIS CONDITION WITH ONLY 45000 MILES ON IT AND THE FACT THAT IT IS GARAGED FREQUENTLY. THERE IS ALSO PEELING OF SOME TYPE OF COATING IN THE CENTER OF THE STEERING WHEEL. *TR

MY DASH BOARD IS CRACKED IN MULTIPLE PLACES. I AM CONCERNED THAT THIS COULD AFFECT MY SAFETY, AS WELL AS THE SAFETY OF MY PASSENGERS, SHOULD THE AIRBAG DEPLOY. THERE IS NO REASON THAT THE DASH BOARD SHOULD HAVE CRACKED. *TR

DASH IS STARTING TO CRACK ON PASSENGER SIDE (LEFT FRONT AREA OF AIRBAG). THIS SUV IS A 2010 CHEVY TAHOE LS. VEHICLE HAS AROUND 71K MILES. WANTED TO CHECK TRANSMISSION LEVEL, BUT TRANSMISSION DIP STICK AND TUBE COME TOGETHER OFF FROM TRANSMISSION. CHECKED UNDER SUV, FOUND TRANSMISSION TUBE POPPED OUT. THE BRACKET THAT HOLDS TRANSMISSION TUBE IS BROKEN. I WAS ABLE TO POP TRANSMISSION TUBE BACK IN. ALSO LEFT REAR AND TIGHT FRONT INNER CHROME DOOR HANDLE ARE STARTING TO PEEL OFF. PLAN TO TAKE TO CHEVY DEALER, TO SEE WHAT THEY CAN DO ABOUT THIS CONCERNS. *TR

THERE IS A CRACK ON MY DASHBOARD RIGHT ABOVE THE SPEEDOMETER. *TR

THERE IS A CRACK ON THE TOP PART OF THE DASH AND IT JUST KEEPS CRACKING. I A, SCARED ITS GOING TO AFFECT THE GAUGES AND AIRBAG, I USE A WINDSHIELD COVER SO I AM NOT SURE WHY THIS HAPPENED. I PAID WAY TO MUCH FOR THIS TO HAPPEN. BUT I HAVE SEEN WHERE MULTIPLE PEOPLE HAVE HAD THE SAME PROBLEM . *TR

I HAVE A CRACK IN MY DASH BOARD ABOVE THE INSTRUMENT PANEL ON MY 2010 CHEVY TAHOE. I AM CONCERN IF THERE IS AN AIRBAG DEPLOYMENT THE DASH WILL CAUSE SERIOUS PERSONAL INJURY TO ME AS THE DRIVER OR ANY PASSENGERS. THIS IS A COMMON OCCURRENCE WITH CHEVY DASH BOARDS AND IT NEEDS TO BE RECTIFIED. *TR

DASHBOARD IS CRACKED CLEARLY DEFECTIVE LEAVING WIRES EXPOSED TO TEMP DIFFERENCES THAT CAN CAUSE EXPOSURE TO MOISTURE ON ELECTRICAL WIRES,CIRCUITS INSIDE DASH THAT WORRIES ME OF ELECTRIC FIRES GM WONT REPLACE DASH AT 100% COST AND THEIR ARE CLEARLY ISSUES REGARDING THEIR DASHBOARDS ALL OVER THE US BUT GM WILL NOT ADDRESS THIS.. *TR

CHROME PLATED INTERIOR DOOR HANDLE IS PEELING AND CUTTING FINGERS. *TR