2003 CHEVROLET IMPALA Suspension Problems

Hey my name is [XXX] I recently took my Chevy impala for repairs they told me I need more repairs done I’m like cool my bottom of my car is rusted n my struts are bad n my oil pump n other stuff is not working as well I’m when I gave Chevy a call ball they took my they manager not to bring the car back I’m kinda upset bout this whole thing idk cause they had to fix my head gasket for free but I need help getting these thing fixes. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

'TAKATA RECALL' NO ACCELERATION AFTER 2RPM

2003 IMPALA SUSPENSION CROSS-MEMBER - GM (15896260 COMPLETELY RUSTED OUT AND OTHER CARS COULD LOOSE CONTROL AROUND FAST CURVES ON ROAD

ALUMINUM SUB-FRAME FRACTURED ON LEFT SIDE DRIVER. (CONTROL ARM). REALIZED WHEN REPAIRING TIE RODS. HAVE BEEN RECALLS (312V377000) INVOLVING POLICE VEHICLES, BUT I GUESS CIVILIAN SAFETY ISN'T A PRIORITY. I DO UNDERSTAND WEAR, BUT THIS IS A FAULTY DESIGN, WHICH CAUSED THE ISSUE.

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN SHAKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 197,000.

THE CAR WOULD ACCELERATE AND THEN STALL OUT. THE MOTOR WOULD VIBRATE LIKE IT WAS JUMPING. HARD TO START DIE AFTER PUTTING INTO DRIVE. HAD TO REPLACE THE TRANSMISSION AND CONVERTER IN 2011, SPARK PLUGS AND WIRES HAVE BEEN CHANGED. THE CAR HAS BLOWN SENSORS A MONTH AFTER GETTING IT OUT OF THE SHOP. HAVE SPENT OVER 6000 DOLLARS TRYING TO KEEP THE CAR RUNNING AND THE SAME THING KEEPS HAPPENING. *TR

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE PARKED THE CONTACT NOTICED THE ABS, CHECK TRACTION SYSTEM AND TRAC OFF WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS ALSO A GRINDING NOISE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC. THE MECHANIC STATED THE FRONT PASSENGER SIDE HUB BEARING ASSEMBLY WOULD HAVE TO BE REPLACED. AFTER THE REPAIR THE WARNING LIGHTS CONTINUED TO ILLUMINATE. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC. THE FRONT DRIVERS SIDE HUB ASSEMBLY WAS REPLACED. THE LIGHT CONTINUED TO ILLUMINATE AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO THE MECHANIC A THIRD TIME. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,878.

TL*THE CONTACT OWNS A 2003 CHEVROLET IMPALA. 3,000 MILES AFTER SHE PURCHASED THE VEHICLE SHE HAD BRAKE FAILURE. ON APRIL 8, 2003, DEALER REPLACED REAR ROTORS, NOV. 19, 2003 FREED UP SLIDERS, MARCH 26, 2004 FULL ROTOR ASSEMBLY REPLACED IN FLORIDA, JUNE 7, 2005 COMPLETE BRAKE CHANGE. AUG. 16, 2005 RESURFACED BRAKES AND ROTORS, JAN. 16, 2006 REFACED REAR ROTORS, JUNE 30, 2006 REPLACED REAR ROTORS AND REFACED FRONT ROTORS, JAN. 10, 2007 RESURFACE WORK NEEDED TO BE DONE BUT DID NOT PERFORM REPAIRS, MAY 23, 2007 REPLACED ALL 4 ROTORS. THE CONTACT PAID FOR THE REPAIRS, MAY 22, 2008, REPLACED REAR PADS AND SERVICED CALIPERS. THE DEALER WILL NOT MAKE ANY ADDITIONAL REPAIRS AND FEEL AS THOUGH THEY HAVE DONE ALL THEY CAN TO REMEDY TO FAILURE. THE FAILURE MILEAGE WAS 3259 AND THE CURRENT MILEAGE WAS 50295. UPDATED 7/3/08 *CN THE PASSENGER SEAT HEATER AND REAR WINDOW DEFOGGER...

DT*: THE CONTACT STATED THE FIRST WEEK AFTER PURCHASING THE VEHICLE, THE TIRES STARTING MAKING NOISES WHILE DRIVING AT 35 MPH AND THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER WHO DETERMINED THE VEHICLE WAS DRIVEN OUT OF ALIGNMENT CAUSING TIRES TO WEAR DOWN. NO REPAIRS WERE MADE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO DETERMINE ALL FOUR TIRE SHOULD BE REPLACED AT A COST. THE TIRES WERE NOT REPLACED BECAUSE THE CONTACT DID NOT WANT TO PAY FOR THE REPLACEMENT. THE TIRES WERE ROTATED BY THE CONTACT TO REMEDY THE PROBLEM. UPDATED 8/1/2006 - *NM

WHILE DRIVING, THE CONSUMER NOTICED THERE WAS TOO MUCH PLAY IN THE STEERING WHEEL. ALSO, THE TRANSMISSION WAS NOT WORKING PROPERLY AND THE VEHICLE FAILED TO ACCELERATE. DEALER WAS NOTIFIED OF THE PROBLEM. *AK THE DEALER ATTEMPTED TO REPAIR THE TRANSMISSION, BUT THE VEHICLE WAS STILL UNABLE TO MERGE INTO FREEWAY TRAFFIC. THE VEHICLE PULLED HARD TO THE LEFT AND WOULD BECOME UNCONTROLLABLE. THE TIRES WERE REPLACED, BUT THE PROBLEM REMAINED. *SCC *JB