2020 CADILLAC XT6 Back Over Prevention Sensing System Camera Problems

The back up camera is intermittently non functional when placed in reverse gear. A red triangle and red camera icon appear on the screen with a circle and slash through it. GM has posted a Bulletin #PIC6420 that offers a solution stating that it is likely a connection concern and recommends replacing a coax cable which can be ordered through the WPC. There have been multiple complaints about this serious problem on the Cadillac Owners Forum. I make deliveries to senior citizens homes (Meals on Wheels) with this car and need my backup camera to work. I no longer feel safe driving this car. I have contacted my dealership (Lafontaine Cadillac in Highland, Mi) and they will not accommodate a service appointment and supply a loaner car until July 22, 2022.

Backup Camera issues. I have had my 2020 XT6 Cadillac in for service three times. They have not been able to fix the issue. This is an intermittent issue at times and other times it stays off for a long period of time. I have a black screen with a camera with a red circle and slash showing along with a triangle with an exclamation mark in the center of the triangle. These vehicles have multiple blind spots and with a camera not working and the blindspot warning not working it makes this vehicle very unsafe for use. I've been told they can not do anything until I take a picture of the black screen. I am taking possession of the vehicle again and I can send you the repair tickets at a later time.