NHTSA Complaint #11471702 — 2020 CADILLAC XT6 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11471702
Vehicle	2020 CADILLAC XT6
Component	ELECTRICAL SYSTEM
Date of Incident	June 24, 2022
Date Filed	June 30, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The back up camera is intermittently non functional when placed in reverse gear. A red triangle and red camera icon appear on the screen with a circle and slash through it. GM has posted a Bulletin #PIC6420 that offers a solution stating that it is likely a connection concern and recommends replacing a coax cable which can be ordered through the WPC. There have been multiple complaints about this serious problem on the Cadillac Owners Forum. I make deliveries to senior citizens homes (Meals on Wheels) with this car and need my backup camera to work. I no longer feel safe driving this car. I have contacted my dealership (Lafontaine Cadillac in Highland, Mi) and they will not accommodate a service appointment and supply a loaner car until July 22, 2022.

Related Complaints for the 2020 CADILLAC XT6

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