2023 CADILLAC XT5 — Problems, Recalls & Safety Data
5/5
Safety Rating
17
Owner Complaints
4
Recalls
26
Service Bulletins
0
Investigations
Overview of the 2023 CADILLAC XT5
The 2023 CADILLAC XT5 has received a total of 17 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 4 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DRIVESHAFT. 26 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Power Train (5 complaints), Engine (3 complaints), and Unknown Or Other (3 complaints).
Recalls for the 2023 CADILLAC XT5
NHTSA has recorded 4 recalls for the 2023 CADILLAC XT5, potentially affecting up to 15,720 vehicles.
Recall 24V459000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
| 6,942 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2023-2025 Cadillac XT5 and 2024-2025 Cadillac XT6 vehicles. The instrument panel may not illuminate when the hazard warning lights, high beams, or turn signals are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Controls and Displays" and 108, "Lamps, Reflective Devices, and...
Consequence: Without the illuminated reminder, the driver could fail to turn off the lights when no longer needed. Hazard warning lights, high beams, or turn signals that remain activated unintentionally can confuse other drivers, increasing the risk of a crash.
Remedy: Dealers will update the instrument panel software, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006. GM's number for this recall is N242447940.
View full details →Recall 23V172000 — POWER TRAIN:AUTOMATIC TRANSMISSION
| 8,744 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
Consequence: A half-shaft disengaging from the transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
Remedy: Dealers will replace the sun gears, free of charge. Owner notification letters were mailed on July 27, 2023. The remedy is expected to become available August 31, 2023. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at...
View full details →Recall 23V043000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 10 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
Consequence: Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
Remedy: Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.
View full details →Recall 22V708000 — EQUIPMENT:OTHER:LABELS
| 24 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5, XT6, and GMC Acadia vehicles. The certification label located on the driver's side B-pillar contains tire size information that may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Consequence: Illegible tire size information may result in the wrong tires being installed, increasing the risk of a crash.
Remedy: Dealers will replace the vehicle certification label, free of charge. Owner notification letters were mailed October 12, 2022. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222381690.
View full details →Owner Complaints for the 2023 CADILLAC XT5
17 complaints have been filed with NHTSA for the 2023 CADILLAC XT5. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Power Train | 5 | 0 | 0 | 0 | 0 |
| Engine | 3 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 3 | 0 | 0 | 0 | 0 |
| Back Over Prevention | 2 | 0 | 0 | 0 | 0 |
| Back Over Prevention Sensing System Camera | 1 | 0 | 0 | 0 | 0 |
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Lane Departure | 1 | 0 | 0 | 0 | 0 |
| Steering | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The car has a shudder/vibrate and what feels like jerking at certain speeds. I have a 2023 XT5 Premium Luxury 3.6 However, I have taken multiple times to Big O tires had tires replaced, brakes, Lower control arms, I still had a vibration issue. Took back to Big O due to Tire balance issue but came back tires and balance and alignment were fine. I was told that Big O, hooked the car up to a TPS machine and stated my torque convertor needs replaced. My car only has 51,500 miles. They stated that the shudder is between gears 3 & 4. I understand my car powertrain and drive train are under the 70,000 mile warranty. But I keep hearing this is major issue with the 2023 XT5. Making me think I have a lemon since the issue is already happening on such a new car.
I purchased the 2023 Cadillac, with 19800 miles a week ago. The back up camera grid lines are so faint that most of the time they aren't visible. There is no contrast adjustment to make them visible. This condition is definitely a safety issue for me. As a [XXX] I depend on those grid lines to safely back into parking spots or my garage. My dealership tells me there is no resolution for this problem. Can you Help me? Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!
Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!
Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!
Safety Rating for the 2023 CADILLAC XT5
The 2023 CADILLAC XT5 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2023 CADILLAC XT5
General Motors, LLC has issued 26 technical service bulletins (TSBs) for the 2023 CADILLAC XT5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
PIP4964F — UNKNOWN OR OTHER
This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on. Technician will find Diagnostic Trouble Code P2097 or P2099. Technician will need to perform an injector balance or Active Fuel Injector Tester prior to going further. Technician will also...
PIT5855J — UNKNOWN OR OTHER
This Preliminary information communicates that a vehicle may be encountered with the heated/ventilated seats inoperative. Upon further inspection it will be found that the F19DA fuse will be open. The technician is instructed to inspect the wiring harness that goes to the passenger seat back blower motor for chaffing on...
24-NA-239 — ELECTRICAL SYSTEM
This informational bulletin provides a guide on how to diagnose and test for vibrations utilizing the PicoScope.
PIT6101D — EQUIPMENT
This Preliminary information communicates Engineering is investigating a no audio issue.
PIE0761A — SERVICE BRAKES
This engineering information (EI) closure ends the need for gathering further information from technicians in regard to vehicles having a grunt, grinding, and/or metal on metal type noise heard during braking.
PIP5964C — ELECTRICAL SYSTEM
This Preliminary information communicates a vehicle may come to the dealer with a complaint of no start, stalling, rough idle, no acceleration, loss of power, erratic shifting, fuel gauge inoperative, MIL illuminated with various codes stored. Technicians are directed to replace the K111FPDCM if any of these conditions can be...
24-NA-017 — STEERING
This informational bulletin provides information on Heated Steering Wheel Inoperative During Remote Start.
24-NA-017 — ELECTRICAL SYSTEM
This informational bulletin provides information on Heated Steering Wheel Inoperative During Remote Start.
23-NA-196 — POWER TRAIN
This bulletin provides a procedure to inspect and replace the torque tube to correct a customer concern of a Ratcheting Type Noise Heard from Under the Vehicle when Disengaging All Wheel Drive (AWD).
23-NA-195 — POWER TRAIN
This technical bulletin provides repair information to correct a customer concern of Rear Driveline Module Audible Noise Heard Between 20-70MPH.
Showing 10 of 26 technical service bulletins.
NHTSA Investigations for the 2023 CADILLAC XT5
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the CADILLAC XT5
- 2018 CADILLAC XT5 — 86 complaints
- 2019 CADILLAC XT5 — 43 complaints
- 2020 CADILLAC XT5 — 26 complaints
- 2021 CADILLAC XT5 — 17 complaints
- 2022 CADILLAC XT5 — 13 complaints
- 2023 CADILLAC XT5 (current)
- 2024 CADILLAC XT5 — 15 complaints
- 2025 CADILLAC XT5 — 4 complaints
- 2026 CADILLAC XT5 — 0 complaints
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