2016 BUICK VERANO Seats Problems

Buick issued a Special Coverage Adjustment notice for the passenger prescence sensor Reference Number: N15202352 Letter was sent to all customers, I did not ever receive it. I recently started experiencing error messages with my airbags. Upon taking it to the dealer, the airbag sensor issue is related to the notice listed above. Because I never received the notice, I wasn't on alert for issues. I had to pay the full amount for the fix. My bigger concern is that with the airbag service error going off - if I had been in an accident, the airbag might not have deployed. This known issue should have been a recall and fixed in this car.

The contact owns a 2016 Buick Verano. The contact stated that the front driver’s side seat was no longer adjustable. The contact was unable to adjust the height in order to see over the steering wheel. Additionally, while operating the vehicle the check engine warning light remained illuminated; the vehicle failed to properly accelerate. The cause of the failure was not determined. The local dealer was notified but no assistance was provided. The manufacturer was not contacted and notified of the failure. The failure mileage was 77,000.

SERVICE AIR BAGS IN THE SEATS COME ON EVERY YEAR.

WHILE CAR WAS UNATTENDED AT NIGHT AND PARKED IN THE DRIVEWAY, A FIRE STARTED, APPARENTLY UNDER THE DRIVERS SEAT. THE FIRE BURNED THROUGH THE SEAT AND INTO THE DRIVER SIDE DOOR, STARTING AT THE BOTTOM AND CONTINUING UP TO THE WINDOW OPENING. THE DRIVERS DOOR WOULD NOT OPEN THE NEXT DAY AND ALL THE WINDOWS WERE COMPLETELY SMOKED OVER SO THE INTERIOR WAS NOT VISIBLE. WE ENTERED THE VEHICLE THROUGH THE PASSENGER DOOR AND DISCOVERED THE DAMAGE. THIS EVENT OCCURRED DURING THE NIGHT OF 12/6/17. AS OF 1/23/18 BUICK HAS NOT DETERMINED THE CAUSE OF THE PROBLEM AND HAS NOT OFFERED A SETTLEMENT BUT HAS DETERMINED THE VEHICLE IS A COMPLETE LOSS. THE CURRENT MILEAGE IS APPROXIMATELY 5,500 MILES.