NHTSA Complaint #11489395 — 2016 BUICK VERANO

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11489395
Vehicle	2016 BUICK VERANO
Component	AIR BAGS
Date of Incident	October 10, 2022
Date Filed	October 15, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Buick issued a Special Coverage Adjustment notice for the passenger prescence sensor Reference Number: N15202352 Letter was sent to all customers, I did not ever receive it. I recently started experiencing error messages with my airbags. Upon taking it to the dealer, the airbag sensor issue is related to the notice listed above. Because I never received the notice, I wasn't on alert for issues. I had to pay the full amount for the fix. My bigger concern is that with the airbag service error going off - if I had been in an accident, the airbag might not have deployed. This known issue should have been a recall and fixed in this car.

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