2017 BUICK ENCORE Engine And Engine Cooling Problems

The contact owns a 2017 Buick Encore. The contact stated that while driving approximately 25 MPH, the contact smelled smoke and became aware that the smoke was coming from under the hood. The failure reoccurred while driving the following day. The vehicle was driven to an independent mechanic, where it was diagnosed, and it was determined that the turbocharger needed to be replaced. The vehicle was repaired. The contact received notification of Special Coverage: N232395330 (Turbocharger Replacement), and the manufacturer was contacted for reimbursement. A case was opened; however, the manufacturer later informed the contact that the reimbursement claim was denied because the vehicle was not repaired by a dealer. The failure mileage was approximately 48,000.

The contact owns a 2017 Buick Encore. The contact stated while driving at various speeds, the engine overheated, and there was smoke coming from the front of the vehicle. The contact stated that the temperature gauge indicated that the engine was hot. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the water outlet housing, the blower motor, A/C condenser, water pump, thermostat, thermostat housing, turbo charger, and the fan were faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 60,189.

The contact owns a 2017 Buick Encore. The contact stated while driving at approximately 45 MPH, the accelerator pedal was depressed, and the vehicle hesitated with the check engine warning light illuminated. The contact stated that the vehicle lost motive power and then suddenly jerked forward. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the turbocharger was failing and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact researched online and related the failure to Special Coverage Turbocharger Replacement: N232395330; however, the VIN was not included. The failure mileage was approximately 118,000.

See attached document for complaint