2021 AUDI Q5 E — Problems, Recalls & Safety Data
N/A
Safety Rating
39
Owner Complaints
0
Recalls
8
Service Bulletins
0
Investigations
Overview of the 2021 AUDI Q5 E
The 2021 AUDI Q5 E has received a total of 39 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). 8 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Electrical System (6 complaints), Power Train (6 complaints), and Engine (3 complaints).
Recalls for the 2021 AUDI Q5 E
There are no recalls on file with NHTSA for the 2021 AUDI Q5 E. No Active Recalls
Owner Complaints for the 2021 AUDI Q5 E
39 complaints have been filed with NHTSA for the 2021 AUDI Q5 E. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 6 | 0 | 0 | 0 | 0 |
| Power Train | 6 | 0 | 0 | 0 | 0 |
| Engine | 3 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 3 | 0 | 0 | 1 | 0 |
| Fuelpropulsion System | 3 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 2 | 0 | 0 | 0 | 0 |
| Steering | 2 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 2 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 2 | 0 | 0 | 0 | 0 |
| Back Over Prevention | 1 | 0 | 0 | 0 | 0 |
| Back Over Prevention Rearview System Braking | 1 | 0 | 0 | 0 | 0 |
| Hybrid Propulsion System | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Assist | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Warning | 1 | 0 | 0 | 0 | 0 |
| Service Brakes | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Tirespressure Monitoring And Regulating Systems | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
While driving one day, several warning messages appeared on the dashboard, but would then disappear. The next day, the car engine would not start and the vehicle dashboard would not turn on. The car was inoperable and had to be towed to a dealer service center. Dealer confirmed that the issue was caused by liquid entering the gateway control module. A safety fix had been applied before during a 90S9 recall in 2022, but it appears that fix is inadequate or defective.
While driving one day, several warning messages appeared on the dashboard, but would then disappear. The next day, the car engine would not start and the vehicle dashboard would not turn on. The car was inoperable and had to be towed to a dealer service center. Dealer confirmed that the issue was caused by liquid entering the gateway control module. A safety fix had been applied before during a 90S9 recall in 2022, but it appears that fix is inadequate or defective.
A transmission malfunction message displayed and vehicle lost power. This happened when ascending a hill.
The contact owns a 2021 Audi Q5 E. The contact stated that the TPMS warning light was intermittently illuminated. The vehicle was taken to the dealer on several occasions. The dealer inspected the tires while the warning light was illuminated, and the dealer informed the contact that no failure was found; however, the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.
Reporting a potentially dangerous situation related to the vehicle's braking system. This incident happened on [XXX], on [XXX] in around the Fife WA area. The vehicle is an 2021 Audi Q5 hybrid, purchased new and been taking to dealership for service for every service interval. Initially, the vehicle was in adaptive cruise control, speed set at about 60 miles per hour. Then when the vehicle comes to a congested section of the freeway, the adaptive cruise control tries to slow down the vehicle, but it is about getting close to the vehicle in front, so I manually pressed on the brake and add additional brake force to make sure the vehicle stop in time. About that moment, there were multiple messages showed on the instrument panel, I did not have time to read all of them, but for sure one of the messages said braking system malfunction, and plus the icon with the vehicle and some curve line show up. After I came to a complete stop, and all the message disappeared, (I think the at that time, the vehicle icon with curve line still on), I begin to accelerate again, but then I noticed the brake is not functioning properly. The brake was very tight, I was only going maybe 15 miles per hour at the time and still have hard time stopping. If I would have accelerated to a higher speed, I may not be able to bring the vehicle to a stop safely then. On a busy freeway, I turned on my hazard light, and I drove slowly and safely try to move to an area on the freeway where I can slowly roll the vehicle to a complete stop and I have to push the brake very hard to do so. I reset my vehicle couple of times. Then the brake appears to be working again. But the check engine light came on. Since the braking system is working again at that time, I continue my drive home. After I arrived home, I restarted my vehicle again, and the check engine light disappeared. But please investigate this situation as the safety of the drivers and others are at risk INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Safety Rating for the 2021 AUDI Q5 E
NHTSA has not yet tested the 2021 AUDI Q5 E in its New Car Assessment Program.
Technical Service Bulletins for the 2021 AUDI Q5 E
Volkswagen Group of America, Inc. has issued 8 technical service bulletins (TSBs) for the 2021 AUDI Q5 E. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
TSB_2070965_5 — POWER TRAIN
This bulletin provides information when the Gearbox malfunction message appears in the instrument cluster; DTC P288200 is stored.
A9025622076636_1 — ELECTRICAL SYSTEM
This TSB provides information when there is a timeout in the myAudi application when starting the auxiliary air conditioner.
A9024192048926_10 — ELECTRICAL SYSTEM
This bulletin provides information when there are various messages displayed; DTCs B200FF1 and/or B200FF2 stored in the camera control module.
A8724822067066_3 — ENGINE
This bulletin provides information for when the MIL is on; Thermal Management DTC P0CE100 and/or P0CE000.
A9324952063043_2 — ELECTRICAL SYSTEM
This bulletin provides information when the MIL is on, DTC P0E9700 is stored in the electric drive power and control electronics.
A9324912059309_7 — ELECTRICAL SYSTEM
This bulletin provides information when the message "Electrical System: Malunction; safely turn off vehicle" is in the cluster, DTC P0AC000 is stored in battery module.
A9324562059309_6 — ELECTRICAL SYSTEM
This bulletin procides information when the message "Electrical system: Malfunction! Safely turn off vehicle" is in the cluster; DTC P0AC000 is stored in the battery module.
A8724732067066_2 — UNKNOWN OR OTHER
This bulletin provides information with the MIL is illuminated; thermal management DTC P0CE100 and/or P0CE000.
NHTSA Investigations for the 2021 AUDI Q5 E
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the AUDI Q5 E
- 2020 AUDI Q5 E — 21 complaints
- 2021 AUDI Q5 E (current)
- 2022 AUDI Q5 E — 1 complaint
- 2023 AUDI Q5 E — 13 complaints
- 2024 AUDI Q5 E — 15 complaints
- 2025 AUDI Q5 E — 0 complaints