NHTSA Complaint #11694136 — 2021 AUDI Q5 E

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11694136
Vehicle	2021 AUDI Q5 E
Component	POWER TRAIN
Date of Incident	October 9, 2025
Date Filed	October 17, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

While driving one day, several warning messages appeared on the dashboard, but would then disappear. The next day, the car engine would not start and the vehicle dashboard would not turn on. The car was inoperable and had to be towed to a dealer service center. Dealer confirmed that the issue was caused by liquid entering the gateway control module. A safety fix had been applied before during a 90S9 recall in 2022, but it appears that fix is inadequate or defective.

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