Recall 21V055000 — ELECTRICAL SYSTEM:SOFTWARE Defect in 2016-2020 MERCEDES-BENZ SPRINTER 1500
RECALL This recall affects up to 84,345 vehicles.
Recall Summary
| NHTSA Campaign | 21V055000 |
| Manufacturer | Daimler Vans USA, LLC |
| Vehicles Affected | 84,345 |
| Component | ELECTRICAL SYSTEM:SOFTWARE |
| Date Notified | |
| Affected Vehicles |
2016 MERCEDES-BENZ METRIS, 2017 MERCEDES-BENZ METRIS, 2018 MERCEDES-BENZ METRIS, 2019 MERCEDES-BENZ SPRINTER 1500, 2019 MERCEDES-BENZ SPRINTER 2500, 2019 MERCEDES-BENZ SPRINTER 4500, 2019 MERCEDES-BENZ SPRINTER 3500, 2019 MERCEDES-BENZ METRIS, 2020 MERCEDES-BENZ SPRINTER 1500, 2020 MERCEDES-BENZ SPRINTER 2500, 2020 MERCEDES-BENZ SPRINTER 4500, 2020 MERCEDES-BENZ SPRINTER 3500, 2020 MERCEDES-BENZ METRIS
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Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Safety Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
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|---|---|---|---|---|
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