NHTSA Complaint #769143 — 2000 SUBARU IMPREZA

THIS IS A FOLLOW UP FOR NHTSA ODI NUMBER: 768872. AFTER THE FAILURE OCCURED I CONTACTED THE CAR DEALER, THEY SAID THAT PARTS AND REPAIRS WERE ONLY COVERED FOR ONE YEAR/UNLIMITED MILEAGE AND I WOULD HAVE TO PAY FOR THE REPAIR. I CONTACTED SUBARU AMERICA(CASE # 440952) BEFORE TAKING THE CAR TO THE DEALER AND INFORMED THEM THAT THIS REPLACEMENT WOULD BE THE 3RD RIGHT REAR WHEEL BEARING IN THE CAR. WHEN I GOT TO THE DEALER, THEY EXAMINED THE BEARING. THE SERVICE MANAGER TOLD ME SUBARU HAD CONTACTED THE DEALERSHIP AND HAD THEM CHECK THE PART NUMBER OF THE FAILED BEARING. THE NUMBER MATCHED THE NUMBER SUBARU HAD GIVEN HIM TO CHECK FOR, THE BEARING WAS REPLACED WITH A NEW PART NUMBER FREE A CHARGE. AFTER THE CAR WAS REPAIRED I CALLED SUBARU AMERICA TO INQUIRE ABOUT THE ORIGINAL PART THAT FAILED TO SEE IF I COULD RE-COUP THE COST OF THE 1ST REPLACEMENT($316.000). THEY WOULDN'T ADMIT THAT THERE WAS A PROBLEM AND SAID THAT THE DEALER CHANGED THE PART BECAUSE I PROBABLY WAS A GOOD CUSTOMER(COME NOW). IF POSSIBLE PLEASE CHECK TO SEE IF THIS IS A KNOWN PROBLEM WITH THESE CARS, I THINK THE ONLY REASON MY DEFECTIVE PART WAS CHANGED IS BECAUSE I CONTACTED SUBARU AMERICA AND TOLD THEM THAT THE SAME PART FAILING 2 TIMES WAS UNACCEPTIBLE. WELL I GUESS THE 'SQUEAKY WHEEL GET'S THE OIL'. THANKS FOR LOGGING THIS REPORT. DT