NHTSA Complaint #767155 — 2002 VOLKSWAGEN JETTA VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Complaint Details

ODI Number	767155
Vehicle	2002 VOLKSWAGEN JETTA
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	September 13, 2002
Date Filed	September 17, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

UPON PURCHASING A 2002 JETTA GLS TDI 4-DOOR SEDAN (TURBO-CHARGED) ON 09/13/02 AND HAVING IT APPROX. 2 HOURS AFTER THE PURCHASE, THE PASSENGER SIDE POWER WINDOW MADE A LOUD "POP" SOUND WHEN ROLLING IT DOWN. THE WINDOW WOULD CONTINUE TO ROLL DOWN FINE BUT THE FURTHER DOWN IT WENT, THE MORE I HEARD A "CRUNCHING" SOUND. THE WINDOW ENDED UP GOING ALL THE WAY DOWN INTO THE DOOR, THUS LEAVING MY CAR OPEN TO THEFT AND ANY UNFORSEEN BAD WEATHER CONDITIONS. THE WINDOW GAVE NO PRIOR INDICATION THAT THIS ISSUE WOULD OCCUR. THE WINDOW WOULD NOT ROLL UP WHATSOEVER. FROM REPORTS READ ON THE INTERNET AND AT THE NHTSA SITE, THIS IS AN AWFULLY COMMON PROBLEM THAT VW SHOULD HAVE RESOLVED A LONG TIME AGO. APPARENTLY, IT'S STILL SADLY OUTSTANDING AND NHTSA OR OTHER SIMILAR ORGANIZATION SHOULD REQUIRE VW TO FIX THIS ASAP AT NO CHARGE TO THE CUSTOMER. NLM

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