NHTSA Complaint #765742 — 1999 JEEP GRAND CHEROKEE

MY POWER STEERING BEGAN TO FAIL LAST FEBRUARY AND IT FAILS WHENEVER I AM GOING AT SPEEDS BELOW 20MPH OR IF I AM OFF OF THE GAS PEDAL. I HAVE TALKED TO SEVERAL JEEP OWNERS (2000 OR 1999 MODELS) THAT ARE EXPERIENCING THE SAME PROBLEM. WHEN I CALL DAIMLER CHRYSLER THEY CONTEND THAT THEY ARE UNAWARE OF ANY PROBLEM WITH THE POWER STEERING. I DON'T BELIEVE IT. I HAVE ALSO HAD PROBLEMS WITH THE SEAT HEATERS. I HAVE HAD TO REPLACE THE DRIVERS SIDE TWICE AND NOW THE RARELY USED PASSENGER SIDE HEATER IS FAILING. THEY TOLD ME DURING MY SECOND REPAIR THAT THE 1999 JEEPS HAVE A VERY FRAGILE PART AND THAT THEY HAVE REPLACED THEM WITH A BETTER PART FOR THE 2000 JEEPS. I HAD TO PAY REPAIR COSTS ON MY SECOND REPAIR BECAUSE MY WARRANTY HAD EXPIRED AND I'M AFRAID THAT THEY MAY NOT EVEN COVER THIS NEW PROBLEM EVEN THOUGH THEY ADMITTED THAT THE PART IS FAULTY AND VERY FRAGILE.*AK