NHTSA Complaint #765213 — 2002 VOLKSWAGEN JETTA VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Complaint Details

ODI Number	765213
Vehicle	2002 VOLKSWAGEN JETTA
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	August 4, 2002
Date Filed	August 8, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NM

Consumer Description

PASSENGER'S SIDE FRONT WINDOW GROUND TO A HALT THEN COLLAPSED INTO THE DOOR FRAME. WINDOW WOULD NOT COME BACK UP. DEALER REPORTS THIS IS A KNOWN ISSUE: THE TEFLON GUIDE SLEEVES BREAK, ESPECIALLY IN HOT CLIMATES, AND ALLOW THE WINDOW TO FALL INTO THE DOOR. DEALER WILL NOT REPLACE OTHER SLIDES UNTIL THEY FAIL EVEN THOUGH THE VEHICLE HAS LESS THAN 1,300 MILES ON IT! DEALER CLAIMS REPLACEMENT PARTS HAVE BEEN REDESIGNED TO INCLUDE METAL REINFORCEMENT. THIS IS HUGE ISSUE, ESPECIALLY SINCE THERE IS NO WARNING BEFORE FAILURE. IN INCLEMENT WEATHER THE CAR BECOMES TOTALLY UNDRIVABLE AND CANNOT BE SECURED. OTHER MODEL YEARS, INCLUDING 2001 JETTAS HAVE THE SAME PROBLEM. PLEASE LOOK INTO THIS. VW SHOULD REPAIR ALL FOUR WINDOWS ON ALL JETTAS WITH THIS TYPE OF WINDOW GUIDE SLEEVE.

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