NHTSA Complaint #764983 — 1999 JEEP GRAND CHEROKEE

CLUNKING AND GROANING WHEN SHIFTING; DRIVETRAIN WHINS AT DECELERATION; ORIGINALLY, CONTINUOUS DRIVETRAIN WHINE AND LOUD HARMONIC DRONE AT SPEEDS OVER 75 MILES PER HOUR - AFTER REPAIRS FAINT/ CONTINUOUS CLICKING NOISE AT APPROXIMATELY 75-83 MPH WITH CONTINUOUS DRIVE TRAIN WHINE AND LOUD HARMONIC DRONE AT SPEEDS OF 83 MPH AND ABOVE. THREE TRIPS TO DEALER FOR REPAIRS TO DATE (BETWEEN JULY 2 AND JULY 26) WITH EACH TRIP LASTING APPROXIMATELY ONE WEEK. OWNER HAS DRIVEN VEHICLE FOR NO MORE THAN 7 CONTIGUOUS DAYS WITHOUT HAVING TO LEAVE WITH DEALERSHIP FOR REPAIRS AND DURING THIS "DRIVE TIME" HAS HAD TO MAKE NUMEROUS TRIPS BACK TO THE DEALER IN ORDER FOR NOTIFICATION/ NEGOTIATION ON REPAIRS, DIAGNOSIS, ACTUAL REPAIRS, ETC. PURCHASE WAS MADE CONTINGENT UPON DEALERSHIP MAKING FULL AND COMPLETE DIAGNOSIS AND REPAIRS TO DRIVETRAIN WITH WARRANTY OF ALL FOR A ONE YEAR PERIOD; WITH ALL COSTS TO DEALER. DEALER NOW IS ATTEMPTING TO BACK OUT OF WRITTEN AGREEMENT - HOWEVER, NEGOTIATIONS ARE STILL BEING HELD TOWARDS REPAIRS. *AK