NHTSA Complaint #10103107 — 1999 JEEP GRAND CHEROKEE

CONSUMER COMPLAINED ABOUT A TRANSFER CASE PROBLEM. WHEN DRIVING AT APPROXIMATELY 40 MPH THERE WAS A LOUD CLANKING SOUND COMING FROM THE FRONT UNDERCARRIAGE. CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, AND WAS TOLD THE VEHICLE HAD DUSTY BRAKE PADS, BUT THAT WAS NOT THE ISSUE. THEN, CONSUMER WAS TOLD THAT THE CONSTANT VELOCITY JOINTS WERE LEAKING. ALSO, CONSUMER WAS TOLD THAT THE DRIVESHAFT NEEDED TO BE REPLACED. CONSUMER FELT THAT THE DEALERSHIP DID NOT KNOW WHAT THE PROBLEM WAS, AND PERHAPS WAS COVERING UP THE REAL PROBLEM. *AK RECALL CAMPAIGN; COMPONENT: FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS. THE CONSUMER STATED THAT THE VEHICLE WOULD NOT START. THE CONSUMER STATED THAT THE ENGINE HAD AN EXTENDED CRANK BEFORE STARTING. FUEL PUMP ASSEMBLY AND PUMP CRANK REPAIR KIT INSTALLED. THE CONSUMER STATED THAT THERE IS A SHIMMY WHEN THE BRAKES ARE APPLIED. WHEN SITTING AT A STOP LIGHT HAVING THE VEHICLE IN GEAR IT VIBRATES. THE LEFT OUTER CV BOOT WAS LEAKING. THE ENGINE LIGHT CAME ON. THE CONSUMER STATED THAT THE TRANSMISSION SLAMS INTO GEAR. *TC