NHTSA Complaint #764462 — 2002 VOLKSWAGEN JETTA VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Complaint Details

ODI Number	764462
Vehicle	2002 VOLKSWAGEN JETTA
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	March 1, 2002
Date Filed	July 24, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AZ

Consumer Description

ON THREE SEPARATE OCCASIONS THE DRIVERS SIDE FRONT WINDOW (2) AND THE PASSENGER SIDE FRONT WINDOW (1) HAS FALLEN DOWN INTO THE DOOR. ON THE FIRST OCCASION THE WINDOW SHATTERED INSIDE THE DOOR AND HAD TO BE REPLACED. THE LATEST INCIDENT HAPPENED ON JULY 1ST, 2002 AND AS OF THIS DATE (7/19/02) VW HAS NOT ONLY NOT REPAIRED THE CAR, BUT CAN'T GIVE ME A DATE WHEN THEY CAN BECAUSE THEY CAN'T LOCATE PARTS TO REPAIR THE ASSEMBLY. THE CAR IS BEING DRIVEN WITH THE DEALER INSTALLED TAPE HOLDING THE WINDOWS UP, BUT THIS DOESN'T WORK VERY WELL IN THE ARIZONA SUN OR DURING MONSOON SEASON. I'D ALSO LIKE TO ADD THAT THE LAST TIME THIS HAPPENED MY WIFE WAS DRIVING FROM PHOENIX TO TUCSON (AS SHE DOES 4 TIMES A WEEK, ROUND TRIP OF 230 MILES DAILY) AND HAD TO DRIVE OVER 100 MILES WITH NO WINDOW IN 111 DEGREE HEAT. THE LOCAL DEALER HAS BEEN GREAT THROUGHTOUT THIS WHOLE EXERCISE, BUT VW HAS NOT GIVEN CUSTOMER SERVICE I WOULD BRAG ABOUT. ONE MORE ITEM I'D LIKE TO ADD - I'VE TALKED WITH SEVERAL OTHER JETTA OWNERS WHO HAVE HAD THE EXACT SAME PROBLEM. ANY HELP YOU CAN OFFER WILL BE GREATLY APPRECIATED.*AK

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