NHTSA Complaint #763993 — 1998 DODGE RAM

AT 58,000 MILES, THE STEERING COLUMN IN MY DODGE RAM 1500 PICK UP NEEDS TO BE REPLACED. THERE IS A NOISE WHEN THE WHEEL IS TURNED IN EITHER DIRECTION. I WAS TOLD BY THE DEALER THAT THE ENTIRE STEERING COLUMN NEEDS TO BE REPLACED. I WROTE A LETTER TO CHRYSLER ABOUT THE PROBLEM BECAUSE MY EXTENDED SERVICE CONTRACT DOES NOT COVER THE STEERING COLUMN. THE LETTER WAS WRITTEN ON APRIL 5TH OF THIS YEAR AND I JUST CALLED CHRYSLER TO INQUIRE ABOUT AN ANSWER AND WAS TOLD MY REQUEST FOR "GOOD FAITH" ASSISTANCE HAS BEEN DENIED. I DO NOT USE THIS VEHICLE FOR COMMERCIAL OR OFF ROAD DRIVING AND DO NOT FEEL THE STEERING COLUMN SHOULD FAIL WITH ONLY 58,000 MILES OF NORMAL DRIVING. THE MANUFACTURER WANTS NOTHING TO DO WITH THE REPAIR OTHER THAN TAKE MY $400-$500 FOR THE REPAIR. I HAVE SEARCHED YOUR DATABASE AND HAVE FOUND NO OTHER ISSUES SIMILAR TO MINE WITH THE YEAR AND MODEL OF MY TRUCK. I AM ALSO RECEIVING NO ASSISTANCE FROM THE DEALER. ACCORDING TO THE SERVICE MANAGER AT THE DEALER THIS IS NOT A SAFETY ISSUE AND I DO NOT NEED TO WORRY ABOUT ANY FAILURE.*AK