NHTSA Complaint #763655 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Complaint Details

ODI Number	763655
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Date of Incident	April 8, 2002
Date Filed	July 2, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

MODULE THAT CONTROLS THE "CONTROL TRAC" 4-WHEEL DRIVE SYSTEM, FAILED AT 3000 MILES CAUSING SYSTEM TO ASSUME REAR WHEELS WERE SLIPPING. THIS CAUSED THE SYSTEM TO INTERMITTENTLY CYCLE THE FRONT WHEEL DRIVE TO ASSIST EVEN THOUGH REAR TIRES WERE NOT LOSING TRACTION. OWNER COMPLAINED TO DEALERSHIP 4 PREVIOUS TIMES OF CONTROL TRAC PROBLEMS, BUT DEALERSHIP DID NOT ADMIT PROBLEM (TOLD OWNER EVERYTHING WAS FINE WITH DRIVE TRAIN) UNTIL 7000 MILES WHEN OWNER DEMANDED A FIX. DEALER THEN TOLD OWNER THAT FORD KNOWS ABOUT BAD PART, BUT THAT THEY HAVE NO IDEA WHEN PART WILL BE AVAILABLE FOR REPAIR. CURRENTLY, EXPLORER'S 4X4 SYSTEM IS UNPLUGED BY DEALER AND IS 2WD ONLY. DEALER SAID THEY "DON'T KNOW HOW MUCH DAMAGE HAS ALREADY BEEN DONE WITH 4000 MILES OF DRIVING WITH BAD SYSTEM." FORD SAYS MODULE FOR FIX, IS ON BACKORDER, AND DON'T KNOW WHEN FIX WILL BE AVAILABLE. *AK

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