NHTSA Complaint #762138 — 1998 DODGE DURANGO

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT issue reported to NHTSA

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Complaint Details

ODI Number	762138
Vehicle	1998 DODGE DURANGO
Component	POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Date of Incident	May 11, 2002
Date Filed	May 23, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CT

Consumer Description

THE 1998 DODGE DURANGO REAR DIFFERENTIAL UNIT SEIZED AND FAILED ON A MAJOR HIGHWAY . I WAS UNABLE TO MOVE THE VEHICLE AND CAUSED US TO IMMEDIATELY EXIT THE VEHICLE TO AVOID ON COMING TRAFFIC. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE I WAS TOLD THAT THE REAR DIFFERENTIAL WAS IN PIECES. THE DEALER DENIED TO ABSORB THE REPAIR COST FOR THEY SAID IT WAS OUT OF WARRANTY. I APPEALED TO THE CUSTOMER SERVICE REPRESENTATIVE WHO DENIED THE CLAIM. I CALLED AN INDEPENDENT INSURANCE TECH REP AND HE CONCLUDED IT WAS A SERIOUS DESIGN FLAW. IN MY PERSONAL OPINION I FEEL DODGE SHOULD INSPECT AND REPAIR THESE VEHICLES. *AK

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