NHTSA Complaint #762096 — 2000 FORD EXPEDITION

I PURCHASED MY NEW EXPEDITION IN OCTOBER OF 2000. ON 5/16/02 I TOOK IT IN FOR MY SECOND ANNUAL INSPECTION (44,000 MILES). I HAD ALSO ASKED THEM TO LOOK INTO A SMALL OIL LEAK ON MY VEHICLE. I THOUGHT THAT PERHAPS THE PLUG WASNT FULLY TIGHTENED AT MY LAST OIL CHANGE. NEEDLESS TO SAY I WAS SHOCKED WHEN I WAS INFORMED THAT I HAVE A DEFECTIVE HEAD GASKET. I WAS EVEN MORE SHOCKED WHEN I WAS INFORMED THAT THE REPAIR ESTIMATE FOR THE HEAD GASKET WAS $2100! I WAS INFORMED THAT BECAUSE MY CAR WAS OUT OF WARRANTY THERE IS NOTHING THEY COULD DO. I ASKED THEM TO HOLD OFF ON THAT REPAIR UNTIL I COULD DO SOME RESEARCH REGARDING THIS ISSUE. I DID SOME RESEARCH AND FOUND THAT THERE HAVE BEEN 3 SERVICE BULLETINS ISSUED FOR THIS SPECIFIC PROBLEM. NUMEROUS COMPLAINTS REGARDING THIS ISSUE HAVE ALSO BEEN LOGGED ON THE INTERNET.*AK