NHTSA Complaint #758514 — 1998 FORD EXPEDITION ELECTRICAL SYSTEM:IGNITION

Complaint Details

ODI Number	758514
Vehicle	1998 FORD EXPEDITION
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	November 29, 2001
Date Filed	February 25, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

I CALLED FORD CONSUMER RELATIONS AND THEY PLAYED DUMB LIKE THEY HAVE NEVER HEARD OF THIS PROBLEM. I WAS STEAMED. AT LEAST ADMIT YOU HAVE A PROBLEM I TOLD THEM. AFTER FIRST TALKING TO SOME LACKIE, I GOT A "SUPERVISOR" WHO WAS VERY ARROGANT. HE TRIED TO BLAME IT ON A LACK OF "FORD CERTIFIED" MAINTENANCE. IF THEY WOULD HAVE JUST ADMITTED THE PROBLEM AND CHARGED ME COST FOR THE REPLACEMENT INSTEAD OF MAKING EVEN MORE MONEY ON THEIR OWN DESIGN FLAW, I WOULD HAVE BEEN HAPPY. THEY EVEN CHARGED ME $30 TO DIAGNOSE THE PROBLEM! I MENTIONED THE TSB, BUT AGAIN, HE PLAYED DUMB AND SAID HE WOULD HAVE TO LOOK INTO IT. *AK

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